The yellow light happens when your Video Doorbell is in the process of booting up. So in this case, either it's trying to update (which should only take a few minutes at most) or it's stuck in a boot loop.
You can try a hard reset. Unmount the camera and press the button in the back (next to the USB service port) for 16 seconds. When you release, the unit should go back into the original setup mode, and you can set it up through the SimpliSafe app again.
If that doesn't work, we might have to replace the unit for you. Don't worry, we've got a 3-year warranty on all products, so we can take care of that for you at no cost. Just give us a call at 800-548-9508 and our Support team can take care of you.
- Johnny M. SimpliSafe Home Security
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davey_d
Community Admin
•
4.3K Messages
2 years ago
The yellow light happens when your Video Doorbell is in the process of booting up. So in this case, either it's trying to update (which should only take a few minutes at most) or it's stuck in a boot loop.
You can try a hard reset. Unmount the camera and press the button in the back (next to the USB service port) for 16 seconds. When you release, the unit should go back into the original setup mode, and you can set it up through the SimpliSafe app again.
If that doesn't work, we might have to replace the unit for you. Don't worry, we've got a 3-year warranty on all products, so we can take care of that for you at no cost. Just give us a call at 800-548-9508 and our Support team can take care of you.
- Johnny M.
SimpliSafe Home Security
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