1 Message
Doorbell reset????
I installed the doorbell and got it working. I was in the middle of trying to signup for the service. The doorbell disconnected and will not re-aquire. I deleted the camera from the app and was going to reinstall. The doorbell shows Blue Ring but I can't see it on the phone... it does not detect the doorbell. How can I reset the doorbell so I can reinstall the doorbell camera? Thanks in advance.
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi all,
Apologies for the incorrect info we provided for this thread. The correct steps are as follows:
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dryrunroadrunner
3 Messages
6 years ago
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randy_131
1 Message
6 years ago
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davey_d
Community Admin
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5.7K Messages
6 years ago
Hi all,
For a hard reset of the Video Doorbell Pro, hold the top button for 16 seconds, then release. You should hear it chirp as it reboots.
(edited)
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skywalk
6 Messages
6 years ago
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dave_2036
169 Messages
6 years ago
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zleb4248
3 Messages
6 years ago
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otorres
1 Message
5 years ago
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higginsmd31
1 Message
5 years ago
Plugged it into my USB for about an hour. I think it was a dead battery.
Would really like upgraded software and functionality.
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richmsn
1 Message
5 years ago
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ahsin007
4 Messages
5 years ago
How do I change the WiFi Network that my doorbell uses?
https://support.simplisafe.com/hc/en-us/articles/360029761991-How-do-I-change-the-WiFi-Network-that-my-doorbell-uses-
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ride525
181 Messages
5 years ago
Got Simplicams back online, but video doorbell still not connected. This is frustrating. Well, the doorbell "rings" when the button is pushed, but there is no Video.
EDIT: Had to remove the video doorbell, and reinstall it. (Large button above USB connector.). Then have to read QR code, and install wifi.
All seems good now.
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ride525
181 Messages
5 years ago
My video doorbell had power from it's battery, I did not need to connect the usb when removed.
There is a button (the larger of two on the left, above the usb connector) to be used for reset.
This link, also supplied above, tells about the reset process.
https://support.simplisafe.com/hc/en-us/articles/360029761991-How-do-I-change-the-WiFi-Network-that-my-doorbell-uses-
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