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4 Messages
Tuesday, November 17th, 2020 6:19 PM
Doorbell Issues
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Updated
26 days ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
It sounds like your Video Doorbell Pro may not be getting enough power. Do you know if the chime box in your home is mechanical or digital? If you're not sure, a traditional mechanical chime will have a two-note ring, whereas digital chimes are capable of playing multi-note melodies. At this time, the Video Doorbell Pro is not compatible with digital chime boxes so if your chime box is digital, it may have to be returned.
SimpliSafe Social Team
SimpliSafe Home Security
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
1
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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jonathanainsley1
4 Messages
2 years ago
I tried removing the doorbell from the wall altogether and the same issue persists.
I received a replacement bell and this had the same issue unfortunately.
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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simplisafe_admin
Community Admin
•
491 Messages
2 years ago
To be clear, it sounds like you may also be having problems with the security screw being stripped? From personal experience with some stripped screws, I have had some success putting a rubber band in between the screw head and the screwdriver. Other people have also recommended using a bit of glue to get the screwdriver attached to the screw before attempting to remove it. If anybody else has any suggestions, we'd be happy to hear them.
SimpliSafe Social Team
SimpliSafe Home Security
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c_a_g
3 Messages
1 year ago
I have an issue that, after months, electricians, and numerous calls and different doorbells, SS have not been able to crack.
I receive the doorbell and am able to install on my wifi after plugging into the micro USB. When I install on the wall bracket, it chimes, then stops working. I get this yellow light that comes on for a few seconds, then off for 5-10 seconds. Not flashing but repeating this cycle indefinitely. After putting on the bracket, the doorbell no longer works and connects to my phone, even when connected back on USB.
I have hired an electrician to test the voltage to the doorbell bracket (consistent 19v), bought a new transformer, created a separate 2.4GHz wifi network etc. nothing works. During my latest call with SS, I was informed that the issue is because I have a digital chime, but is this really it? It doesnt explain why the doorbell won't power.
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