It sounds like your Video Doorbell Pro may not be getting enough power. Do you know if the chime box in your home is mechanical or digital? If you're not sure, a traditional mechanical chime will have a two-note ring, whereas digital chimes are capable of playing multi-note melodies. At this time, the Video Doorbell Pro is not compatible with digital chime boxes so if your chime box is digital, it may have to be returned.
Thanks for responding. It is a mechanical chime. I opened it up as part of my troubleshooting and can see the two plates that get hit when the bell rings.
While it's more likely to be an issue with a digital chime box, it may still be that the Video Doorbell Pro is not getting enough power even with your mechanical chime. If you are able to find the transformer for your doorbell you may be able to see how much power it is supplying. Alternatively, if you are able to test the wires at the doorbell with a voltmeter you can find that information that way. We recommend that the Video Doorbell Pro gets around 16 volts of A/C power to function properly.
That is less likely to be the case if the button isn't even able to trigger the chime indoors although not impossible. More likely is the possibility that the Video Doorbell Pro is not making good contact with the mounting bracket. If possible, I would recommend loosening the bracket from the wall to ensure that it's not being slightly bent. Unfortunately, we don't have any good recommendations as to how to safely remove a stripped screw from the Video Doorbell Pro.
If a replacement Video Doorbell Pro didn't fix the issue and it is ringing once when the power is turned back on, then the most likely issue is that the Video Doorbell Pro is not receiving enough voltage. The next step in troubleshooting would be to test how much voltage the doorbell is getting. The Video Doorbell Pro needs 8-24 Volts of AC power to function properly.
To be clear, it sounds like you may also be having problems with the security screw being stripped? From personal experience with some stripped screws, I have had some success putting a rubber band in between the screw head and the screwdriver. Other people have also recommended using a bit of glue to get the screwdriver attached to the screw before attempting to remove it. If anybody else has any suggestions, we'd be happy to hear them.
I have an issue that, after months, electricians, and numerous calls and different doorbells, SS have not been able to crack.
I receive the doorbell and am able to install on my wifi after plugging into the micro USB. When I install on the wall bracket, it chimes, then stops working. I get this yellow light that comes on for a few seconds, then off for 5-10 seconds. Not flashing but repeating this cycle indefinitely. After putting on the bracket, the doorbell no longer works and connects to my phone, even when connected back on USB.
I have hired an electrician to test the voltage to the doorbell bracket (consistent 19v), bought a new transformer, created a separate 2.4GHz wifi network etc. nothing works. During my latest call with SS, I was informed that the issue is because I have a digital chime, but is this really it? It doesnt explain why the doorbell won't power.
this has been a known problem for 4 years. Support is sadly just mailing out chime connectors to folks with doorbell problems without even asking the most important question
what kind of chime do you have?
I have a digital one and no one asked me that. I didn’t realize that was an issue until searching these forums
Please train your support staff!. It seems simple!
So we aren’t wasting each others time and $.
digital chimes are not new tech and increasingly you will have frustrated customers like me scouring for answers.
New to the Community? Get started by reading our Welcome Post.
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
It sounds like your Video Doorbell Pro may not be getting enough power. Do you know if the chime box in your home is mechanical or digital? If you're not sure, a traditional mechanical chime will have a two-note ring, whereas digital chimes are capable of playing multi-note melodies. At this time, the Video Doorbell Pro is not compatible with digital chime boxes so if your chime box is digital, it may have to be returned.
SimpliSafe Social Team
SimpliSafe Home Security
1
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
1
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
0
0
jonathanainsley1
4 Messages
2 years ago
I tried removing the doorbell from the wall altogether and the same issue persists.
I received a replacement bell and this had the same issue unfortunately.
1
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
0
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
To be clear, it sounds like you may also be having problems with the security screw being stripped? From personal experience with some stripped screws, I have had some success putting a rubber band in between the screw head and the screwdriver. Other people have also recommended using a bit of glue to get the screwdriver attached to the screw before attempting to remove it. If anybody else has any suggestions, we'd be happy to hear them.
SimpliSafe Social Team
SimpliSafe Home Security
0
0
c_a_g
3 Messages
1 year ago
I have an issue that, after months, electricians, and numerous calls and different doorbells, SS have not been able to crack.
I receive the doorbell and am able to install on my wifi after plugging into the micro USB. When I install on the wall bracket, it chimes, then stops working. I get this yellow light that comes on for a few seconds, then off for 5-10 seconds. Not flashing but repeating this cycle indefinitely. After putting on the bracket, the doorbell no longer works and connects to my phone, even when connected back on USB.
I have hired an electrician to test the voltage to the doorbell bracket (consistent 19v), bought a new transformer, created a separate 2.4GHz wifi network etc. nothing works. During my latest call with SS, I was informed that the issue is because I have a digital chime, but is this really it? It doesnt explain why the doorbell won't power.
2
0