‎Doorbell Installation Issue: Old Doorbell had 4 wires instead of 2 | SimpliSafe Support Home
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scottlandkeefer

1 Message

Wednesday, December 2nd, 2020 4:17 PM

Doorbell Installation Issue: Old Doorbell had 4 wires instead of 2

I am trying to install my Video Doorbell Pro, however have run into an issue in that the old doorbell at our new home has 4 wires (white, red, green & black) instead of 2.  I have tried all of the possible combinations of these 4 wires and have yet to get any response from the doorbell.  Has anyone encountered a similar situation and been able to install the doorbell?

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5 months ago

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ktgerloff

1 Message

2 years ago

I am having the same issue— did you find a solution??

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davey_d

Community Admin

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5.6K Messages

@ktgerloff​ hi! The Video Doorbell Pro is unfortunately compatible only with analog/mechanical doorbells. Do you happen to have one that is digital? 

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2 years ago

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Jimbo

1 Message

Was this updated? I have digital.

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7 months ago

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emily_s

Community Admin

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3.1K Messages

@Jimbo ​ The requirements for the Video Doorbell Pro have not changed. It does still need to be installed with an analog/mechanical doorbell.

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7 months ago

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Andymydock

1 Message

5 months ago

Hi there 

My old doorbell has 4 wires. Will this work with SimpliSafe  doorbell ?

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emily_s

Community Admin

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3.1K Messages

@Andymydock​ Do you know if you have a digital doorbell or digital chime box? The Video Doorbell Pro is only compatible with wired doorbells that have a mechanical chime.

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5 months ago

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