‎Doorbell delay... sometimes by 5 minutes or more | SimpliSafe Support Home
 
moparron's profile

Monday, November 7th, 2022 6:46 PM

Doorbell delay... sometimes by 5 minutes or more

Okay.. I first noticed this on Halloween. Saw on the camera that kids came to the door. Stood there for a minute and left, about 3 minutes later the bell rang. well today.. Fedex showed up, I saw the truck out the window. 3 or 4 minutes later I got "motion detection" alert, another 3 or 4 minutes the bell rang. Checked to see if I needed software update - nope. nothing has changed in the home. 

Community Admin

 • 

70 Messages

1 year ago

Hi @moparron,

 

We did have an issue on 10/31 regarding a lag with cameras, which you can read about here. However, that should now be resolved.

 

Do you know if the timestamp on your app is marked at an accurate time or is it marked at the delayed time? 

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