162 Messages
Doorbell constantly chimes
Well this is disappointing. Got the new doorbell and when we installed it and turned the power back on, the doorbell began to chime continuously. Didn't even have to press the doorbell button. Of course, then I come here looking for answers see this is becoming popular issue AND it's Simplisafe's issue... now ours. Does Simplisafe think that every house has an old fashioned doorbell and no one has the new melody ones? I'm not willing to change my doorbell chime. So I guess since Simplisafe was short-sighted.... it's going back!
kosh
2 Messages
5 years ago
Replaced it with the SS doorbell and as soon as the doorbell received power the chimes constantly sounded. No different w/out diode (or unsurprisingly changing the bias).
Contacted SS, and after several unhelpful calls (and no call back from a supervisor) reached another support person who said they were told that the doorbell "does not support digital doorbells'.
Of course, this isn't on the box, on the website, or anywhere else. Back it goes.
Terrible design oversight and marketing. I'm new to the SS system and have otherwise been impressed but it, but this one's a dud.
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garychance
38 Messages
5 years ago
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chrisrobin
4 Messages
5 years ago
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jellis05
7 Messages
5 years ago
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chrisrobin
4 Messages
5 years ago
So call SS and they will sent you the Connector Kit. It worth a shot.
Also, my system had two doorbell wires, Front and Back, I disconnected the Back wire as we don't use that.
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asantama
1 Message
5 years ago
With the diode installed, the chime would ring continuously. Without the diode, the chime gave a soft repeating static tone, similar to the tone of an alarm clock.
After reviewing the wiring numerous times, I came to this thread to find out others were having the same issue.
I contacted SS, who informed me that the doorbell is NOT compatible with a digital chime, and a mechanical is required.
To note, I also asked about a "chime connector" which was referenced in this thread, and the SS rep was unaware of it.
The SS rep gave me a specific mechanical chime 'manufacturer and model number' that can be found at a big-box home improvement store. He suggested that another customer had the same issue and purchased that chime - which resolved the issue.
Hope this saves others some frustration.
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ajdemsky
1 Message
4 years ago
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