Doorbell CHRONICALLY Disconnects / The Forums Need a SEARCH Feature

I'm having the same problem. Customer support had me test my wifi at the doorbell and the results were "extremely fast." Then after putting me on hold for awhile, they came back and blamed it on the brick veneer the door bell is installed onto. WHAT?!? Not only is brick, you know, a common building material, but the instructions for installing the lock include a section on installing it on brick! And my neighbor has basically the same house and their Ring doorbell works fine.

I asked to speak to a supervisor, they said they'd call back. They never did.

I'm also wondering if I made an expensive mistake by going with Simplisafe.

Most likely it is the strength of your wi-fi signal.  The doorbell is outside the wall and walls / doors are very bad at letting wi-fi signals through.  Brick is tough and also in these door areas brick will often have metal under it on the corners.  It's really bad for wi-fi.  You will have this issue with any wi-fi doorbell you go with.

Try moving your wi-fi router closer (if you can)  Also even just moving the position the wi-fi router is in the room is good - generally higher up in the room is better.  Just sitting on the floor under the desk is bad.

 If not then look at a wi-fi extenders or upgrading your router.   I highly suggest the Netgear Orbi  mesh wi-fi network routers.    They have a base router but then these remote satellites that just are super simple to setup and really work well for getting wi-fi in all areas of your house.

Try another frequency on your router.  Even though it's checking out fine on other devices a cleaner frequency could help.  I don't have the doorbell camera but I have 3 of the standard cameras and reset them maybe once or twice a year.