8 Messages
Doorbell chimer & Camera view
Whenever I attach the video doorbell to the entrance, the chimer bells begin to vibrate uncontrollably, and then rings when no one is pressing the ring button. When I remove the doorbell, it stops, when I connect it again, the chimer begins to vibrate again, which makes it ring.
I don't know what could be the remedy.
Also, my doorbell is in the corner of my door, so half of the camera is taking in my brick wall instead of the rest of my yard. Is there some extension Simplisafe has that can extend my doorbell and make it stand out to see more of the view?
Thanks.
I don't know what could be the remedy.
Also, my doorbell is in the corner of my door, so half of the camera is taking in my brick wall instead of the rest of my yard. Is there some extension Simplisafe has that can extend my doorbell and make it stand out to see more of the view?
Thanks.
davey_d
Community Admin
•
5.7K Messages
4 years ago
That buzzing is a sure sign that the doorbell system is sending the wrong voltage through you Video Doorbell Pro. Our Support team at 800-548-9508 can send you a Chime Connector, which will fix that for you!
Unfortunately, we don't have a component that can extend the Video Doorbell Pro forward (at least from us directly - you might be able to find third party solutions on Amazon), but we do have wedges that can angle the unit sideways. Our Support team can send a kit for that too!
- Johnny M.
SimpliSafe Home Security
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