That buzzing is a sure sign that the doorbell system is sending the wrong voltage through you Video Doorbell Pro. Our Support team at 800-548-9508 can send you a Chime Connector, which will fix that for you!
Unfortunately, we don't have a component that can extend the Video Doorbell Pro forward (at least from us directly - you might be able to find third party solutions on Amazon), but we do have wedges that can angle the unit sideways. Our Support team can send a kit for that too!
Thanks, Johnny, I'll call the Support team about the Chime connector.
I discovered via a utube video that you can extend the doorbell forward by drilling a hole through mortar between the bricks to the other side of the wall; you then put through a wire to connect the old doorbell wire to the doorbell, at its new position.
Thanks for your help!
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davey_d
Community Admin
•
4.3K Messages
2 years ago
That buzzing is a sure sign that the doorbell system is sending the wrong voltage through you Video Doorbell Pro. Our Support team at 800-548-9508 can send you a Chime Connector, which will fix that for you!
Unfortunately, we don't have a component that can extend the Video Doorbell Pro forward (at least from us directly - you might be able to find third party solutions on Amazon), but we do have wedges that can angle the unit sideways. Our Support team can send a kit for that too!
- Johnny M.
SimpliSafe Home Security
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