‎Doorbell chimer & Camera view | SimpliSafe Help Center

Saturday, June 19th, 2021 9:31 PM

Doorbell chimer & Camera view

Community Admin


4.3K Messages

2 years ago

Hi stikistar,

That buzzing is a sure sign that the doorbell system is sending the wrong voltage through you Video Doorbell Pro. Our Support team at 800-548-9508 can send you a Chime Connector, which will fix that for you!

Unfortunately, we don't have a component that can extend the Video Doorbell Pro forward (at least from us directly - you might be able to find third party solutions on Amazon), but we do have wedges that can angle the unit sideways. Our Support team can send a kit for that too!

- Johnny M.
SimpliSafe Home Security

8 Messages

Thanks, Johnny, I'll call the Support team about the Chime connector.

I discovered via a utube video that you can extend the doorbell forward by drilling a hole through mortar between the bricks to the other side of the wall; you then put through a wire to connect the old doorbell wire to the doorbell, at its new position.

Thanks for your help!
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