After some testing, it seems the solenoid in the doorbell chime is dead.
When I tested the Simplisafe doorbell, I noticed that the button is a bit sticky, and once it seemed to stick in the depressed position. This leads me to suspect that someone rang the doorbell, the button stuck in, and the solenoid eventually burnt out.
So the next question is how to address a sticky button in the Video Doorbell. If I see no response here I'll start a new thread.
We're glad you were able to figure out exactly what has gone wrong with your doorbell chime. If the button on your Video Doorbell Pro is sticking then I recommend getting in touch with our Support Team so that we can replace that under it's 3-year warranty.
neilweinstock
6 Messages
2 years ago
When I tested the Simplisafe doorbell, I noticed that the button is a bit sticky, and once it seemed to stick in the depressed position. This leads me to suspect that someone rang the doorbell, the button stuck in, and the solenoid eventually burnt out.
So the next question is how to address a sticky button in the Video Doorbell. If I see no response here I'll start a new thread.
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
We're glad you were able to figure out exactly what has gone wrong with your doorbell chime. If the button on your Video Doorbell Pro is sticking then I recommend getting in touch with our Support Team so that we can replace that under it's 3-year warranty.
SimpliSafe Social Team
SimpliSafe Home Security
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neilweinstock
6 Messages
2 years ago
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