‎Doorbell Chime Does Not Work | SimpliSafe Support Home

Sunday, July 12th, 2020 8:22 PM

Doorbell Chime Does Not Work

I've purchased the doorbell camera and after back and forth with customer service has to install the Chime connector as well.
But, it turns out that the when someone ring the doorbell now the chime doesn't work.
Customer service suggested its something to do with low voltage and that I should contact an electrician to fix the issue.
I am not planning to throw more money on a simple doorbell, especially since it should work properly.
Regardless, how come there is not option of connecting the doorbell to the main chime unit? (the one that lights up when you turn on the alarm and chime when you open the door)
Seems to me like a simple software update that will solve so many issues not only for the consumers but for SimpliSafe as well (how many hours customer service is wasting on troubleshooting doorbell chime issues, huh?)
Anyway, hope someone actually reading this...


10 Messages

8 months ago

I installed one of those Simplisafe doorbell cams, and it works just fine.  Getting the existing doorbell to ring is a no-brainer as long as you understand the requirements.

1. The existing chime MUST be a standard MECHANICAL type, such as the ubiquitous Nutone brand mechanical chimes - ie. the kind with a solenoid that drives a spring-loaded rubber-tipped plunger back & forth striking 2 metal bars (or tubes) to produce a "bing-bong" type of sound.  Buzzers, rattlers, electronic,  and battery types are unlikely to work.

2. The power supply MUST be 16 to 24 volt AC.  This is usually sourced from a small transformer mounted very near the furnace (or air handler), or from the furnace circuit board itself in newer models.  Mine is the latter, and the voltage is a full 24 volts AC.

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