‎Doorbell camera doesn't work on 99% of doorbells made today | SimpliSafe Help Center

Friday, December 14th, 2018 3:47 PM

Doorbell camera doesn't work on 99% of doorbells made today



5.1K Messages

4 years ago

@jfabernathy, I am the guy who buys six powerball tickets and doesn't get one number; I think will buy more as I am in the 1% group that the doorbell worked. :-)

As far as what you can do, did you order the free connector kit? Don't know if that would provide any kind of fix but do know you can at least return it for a full refund within 60 days at least.

4 years ago

I was having the same problems but I spent $20 at Lowes and got a mechanical doorbell And that solve the problem for me. I got rid of the diode flip the red and white wires if the chime engages in stays engaged when you hook the mechanical doorbell up

1 Message

4 years ago

@garrett.mcalister, can you clarify what you mean by flip the red and white wires? Mine are red, black, and yellow.

I have a mechanical chime and when the doorbell camera is installed, after the first press of the button, the chime goes off and won't stop. I have been sent the chime connector but that doesn't work and from what I've read on these forums, it will only fix the issues with a digital chime.

1 Message

3 years ago

man i wished i ran across this before wasting several hours today.
after speaking to tech support, it doesn't sound like ss cares or is even trying to fix this.
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