Doorbell camera doesn’t detect motion at night

@emily_s​ 

Thank you for your reply and idea! I made sure my night vision is on. It is currently set to auto, I went in and turned it off and saved the settings and then turned it on and saved the settings and put it back to auto. I chatted with support yesterday and they asked about that setting as you said and also what mode I was on (people vs all motion). I did an experiment and found that in people only it detects motion during the day but not at night. I also found that when on all motion it detects things at night a little more but doesn’t detect anything during the day. Was going to chat with support again to ask why this is happen and why when it’s in all motion mode it doesn’t detect anything during the day. 

@tvan22​ that experiment you mention of People-Only vs. All Motion mode is very interesting to hear! I know that motion at night is typically about 15 feet away, and it's generally people walking past your house, but could you tell me a bit more about the environment. Is your street pretty dark? Or are there street lights/porch lights around?