‎Doorbell camera doesn’t detect motion at night | SimpliSafe Support Home
 
tvan22's profile

Monday, April 24th, 2023 11:02 AM

Doorbell camera doesn’t detect motion at night

I have a doorbell camera set up that, for the most part, does a good job detecting motion during the day. Pretty much the same amount of motion detected during the day as a camera that I have nearby. (Camera nearby is not a simplisafe camera). However when it comes to detecting motion at night my doorbell camera doesn’t detect anything at all. I can have multiple notifications from the other camera saying someone walked by the front of my house at night and have no notifications at all from my doorbell. Yet these people are walking directly in front of my house along the sidewalk that is maybe 15 feet or so away. Any idea why my doorbell doesn’t detect any motion at all at night??? I have the sensitivity both during the day and at night set to high 

Community Admin

 • 

2.3K Messages

 • 

10 Points

10 months ago

Hi @tvan22, 

Do you know if your Video Doorbell is properly switching into Night Vision at night? I would toggle the setting off and back on in the camera settings of your SimpliSafe app to ensure that it's on. The motion sensor in the Video Doorbell uses infrared, so it's natural for the range to be a bit shorter at night.

2 Messages

@emily_s​ 

Thank you for your reply and idea! I made sure my night vision is on. It is currently set to auto, I went in and turned it off and saved the settings and then turned it on and saved the settings and put it back to auto. I chatted with support yesterday and they asked about that setting as you said and also what mode I was on (people vs all motion). I did an experiment and found that in people only it detects motion during the day but not at night. I also found that when on all motion it detects things at night a little more but doesn’t detect anything during the day. Was going to chat with support again to ask why this is happen and why when it’s in all motion mode it doesn’t detect anything during the day. 

(edited)

Community Admin

 • 

2.3K Messages

 • 

10 Points

@tvan22​ that experiment you mention of People-Only vs. All Motion mode is very interesting to hear! I know that motion at night is typically about 15 feet away, and it's generally people walking past your house, but could you tell me a bit more about the environment. Is your street pretty dark? Or are there street lights/porch lights around?

New to the Community? Get started by reading our Welcome Post.