‎Doorbell camera detects motion far and near but not in between, like when every package is delivered | SimpliSafe Support Home
 
GolfProFred's profile

Thursday, March 16th, 2023 7:51 PM

Doorbell camera detects motion far and near but not in between, like when every package is delivered

My wife wants us to cancel service since our doorbell camera notifies us of large trucks and buses passing in the street but does not notify us when someone walks straight up our walkway and drops a package on our front steps.


When we open the door to retrieve a package we get a notification.  But motion directly at the camera goes undetected.

I have been using SimpliSafe at this house for 2 1/2 years and at my previous residence since 2016.

Community Admin

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3K Messages

1 year ago

Hi @GolfProFred,

The Video Doorbell Pro picks up on lateral movement, so it will work best when the subject is moving across the field of view. It might help to change the angle of your Video Doorbell Pro so that people approaching your home aren't walking directly towards it. If you contact our Support team, they can send you a Horizontal Wedge for that purpose. 

5 Messages

1 year ago

Is the horizontal wedge fatter on one side than the other (versus at the top than the bottom)?

Community Admin

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3K Messages

@GolfProFredThe Horizontal Wedge is a solid frame that can turn your Video Doorbell Pro 15º to the left or right. 

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