11 Messages
Door Bell motion sensor goes off CONSTANTLY
Hello. I live on a busy street, and the traffic would trip my doorbell sensor all the time, so I tried to the app to try to minimize the motion sensor from tripping. I set the settings on PEOPLE ONLY, then I set the sensitivity to LOW, and I even blocked off almost the ENTIRE FIELD OF VIEW , definitely including the blocks where cars are driving across. Yet I still get MANY motion sensor detections throughout the day. Obviously the App motion sensor setting do not work very well. Is there any fix for this?
emily_s
Community Admin
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3.1K Messages
5 months ago
Hi @asparisi,
Do you see any motion in these recordings, or is the Video Doorbell Pro recording when there is seemingly nothing there?
The Video Doorbell Pro's motion sensor works via infrared, so it looks for sources of heat that are moving around within its field of view. What could be happening is that the Video Doorbell Pro is getting triggered by things that may not be visible.
To troubleshoot, I would look for anything around the Video Doorbell Pro that could produce heat. This could be something like an exhaust vent somewhere around the device, or maybe even bugs or lizards that could crawl over the camera. Could something like that be possible with your camera's setup?
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asparisi
11 Messages
5 months ago
Thanks for the thoughts, but like I said in my original complaint, the video door bell gets triggered by Traffic on the street in front of my house. There is no exhaust vent. There are no little creatures, and no People (even though I have the people only setting on). I will hear traffic pass and then a half second later I get a Door Bell notification. And at night, when there is light traffic, I get little to no notifications.
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BurpMeNow
2 Messages
5 months ago
I wish I had never bought this doorbell camera. It's useless. It detects motion in the street more than 100' from my door and It's not consistent about the type of motion it detects. I have tried many different settings to "dial it in" but nothing works. I watched the UPS guy come to my door, I get no notification but yet I get a notification if someone drives down the street. It's a POS and I wish I had never tossed my old doorbell and installed this one.
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BurpMeNow
2 Messages
5 months ago
Thanks for trying to help. My frustration isn't directed toward you. I also thought the settings take a while to implement but, it doesn't matter how long I wait or what setting I check, the camera still gives off a lot of false positive notifications.
I may try the angle bracket but that is an aggravating "fix". I have to remove the wiring to the back of the doorbell and add a bracket and just hope it works. I'm not filled with hope that it'll work because I've tried blocking every area in the app and it doesn't seem to help.
I never thought I'd have to spend this much time trying to fix something that Simplisafe should be able to fix with software update.
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