Damn Cameras again

No such problem here on three cameras. Certainly not a system-wide issue.

Valueadded, just to rule out - is there a distance problem perhaps between your router and the cameras, or any interference?  If not, call SS (I know I know, this could get futile) and ask for a supervisor to work on this issue with you.

My 3 are also working fine.  My guess would be a failed update if they both went down at the same time.  Only 3 things can cause that, loss of internet, loss of power, or bad luck.

In either case, I think you gotta call the call center.

Hmm, I wonder if the call center is even fully staffed right now with the apocalypse going on.  Might be a long wait.

I had a similar problem a while back.  Both cameras flashed yellow and I could never get one of them to reconnect, even right next to the router, so I tried to reinstall it via the app and it never worked.  I tried putting them on the counter, turned down the light, removed my phone case and cover, turned up the brightness, and taking a screen shot of the app and enlarging it in a photo.  It is so frustrating that I actually gave up and it is still sitting on my kitchen counter, wire and all.  I would do just about anything to have a way to load them that actually works.

I thought a flashing yellow light means the camera is updating and nothing needs to be done.  I have seen mine flashing yellow light several times, I did nothing with them it worked just fine after a few minutes or so I never timed it.  But if you unplugged while it was flashing yellow, wouldn't you have interrupted an update?

@magnum12pm  I believe you are correct. I don't touch my 3 simplicams and they work fine, updates and all.

Not a positive review. Already had a SimpliSafe system before the camera/doorbell was available so we purchased the Camera/Doorbell separately. Spent 3 hours with obnoxious support person trying to get it to work. She refused to escalate the issue. Received a call after posting my dissatisfaction. He said he'd send me a network extender and call me at a specific day/time. Never received the extender; he never called. I called back & got someone who was actually helpful. She could see the camera was connected on her end, but I couldn't and it still didn't work. She decided the camera was defective & sent me another one. Spent hours over 3-4 days with her trying to get it to work with no success. She finally decided to send me an extender. This one was overnighted and arrived 3 days later. Didn't matter -- it didn't change anything. The camera still wasn't connected on my end. So I am sending back 2 camera/doorbells and the extender. I'm reinstalling my $1.49 doorbell and putting a trail cam up that I know works. Completely 100% dissatisfied with the camera/doorbell and some of their support people, but 100% satisfied with the rest of the SimpliSafe system.