Another user reported multiple transformer failures connecting transformer directly to the camera without an actual doorbell in the circuit. I suspect your transformer has failed too.
Ring recommends using a 25 ohm, 50W resistor in series when using just a camera and transformer. That costs about $5 to $10 but you need to hook that up yourself.
The other user that reported the multiple transformer failures got one of these "OhmKat" power supply/adapters to successfully to use the SS doorbell camera without an actual doorbell in the circuit: https://www.ohmkat.com/products/copy-of-ohmkat-video-doorbell-power-supply-compatible-with-simplisafe-pro-smart-wi-fi-video-doorbell
@spcoorlas I have to caution that the only supported setup for the Video Doorbell Pro is in a wired mechanical doorbell system. We cannot guarantee that your unit will work with alternate solutions, particularly that one that uses the USB service port.
New to the Community? Get started by reading our Welcome Post.
danieljotten
2 Messages
2 years ago
0
0
whoaru99
1.3K Messages
2 years ago
Ring recommends using a 25 ohm, 50W resistor in series when using just a camera and transformer. That costs about $5 to $10 but you need to hook that up yourself.
The other user that reported the multiple transformer failures got one of these "OhmKat" power supply/adapters to successfully to use the SS doorbell camera without an actual doorbell in the circuit: https://www.ohmkat.com/products/copy-of-ohmkat-video-doorbell-power-supply-compatible-with-simplisafe-pro-smart-wi-fi-video-doorbell
2