‎Connecting pre-existing simplicam to new 5G version of SS | SimpliSafe Support Home
aslan's profile

Tuesday, December 20th, 2022 3:03 AM

Connecting pre-existing simplicam to new 5G version of SS

I purchased the 5G version of SS and replaced all components except the simplicam cameras (according to the purchase instructions new cameras were unnecessary - the old ones would work). I've been unable to connect the two indoor cameras. The new doorbell camera connected right away. I removed the indoor cameras from the account along with all of the old sensors assuming I could do a fresh install. I've tried at least a dozen times to connect each of the two cameras and nothing works.  Any insights are appreciated.

Community Admin


242 Messages

2 years ago

As long as the cameras were removed from your previous system, they should connect to your new Base Station. It might be best to give our support team a call directly as they can walk you through adding those cameras back to your system. You can contact them directly with the details here

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