
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
Can't Record Video !!
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2 years ago
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captain11
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5.1K Messages
2 years ago
I would suggest using the "piranha" technique that I follow with all companies whether online or brick and mortar. It has served me well over the years.
1. Call support tomorrow (note a weekend is usually not the most experienced staff but don't think you want to wait until Monday.
2. Ask answering support rep to read notes on the account, and that you are more than happy to hold.
3. Once they are up to speed, ask for a supervisor and the agent's employee number. Confirm they have your call back number. If they say one is not available, you can say you are more than happy to hold (I did this once with an online apparel company and was on hold for 45 minutes while I had lunch, did the dishes and started watching tv. The agent finally came back and transferred me.
4. If the supervisor is useless (non technical) ask for a product technical specialist. Here you may have to give and give a date and time you will be available to troubleshoot.
Even SS is pretty good once you get a commitment with a date and time for a call back.
Note I am going on the basis that you have already walked basic troubleshooting, like verifying your base serial number on your account, connectivity, making sure all of your cameras are on the same WIFI network, 2.4g only etc etc etc.
Good luck and if you get a chance post your outcome here.
Oh, and don't forget the 60 day no questions asked money back guaranty. They do readily honor it.
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whatsainternet
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2 years ago
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