12 Messages
Can't get camera to set up
I recently purchased a new camera but I can't get it to work. Spent days troubleshooting why I was continually getting "unable to connect to WiFi," but finally learned it was because the signal strength was too weak. Bought a WiFi extender just so I could use the camera over my driveway. Now that I've tried to connect it, it initially changed from white-flashing (like it's supposed to) to solid white (like it's supposed to) to yellow-flashing (which is supposed to mean invalid wi-fi credentials) and then immediately changed to solid blue. It's been on solid blue for over 20 minutes now.
However, when I refresh my app, it does not recognize that there is a new camera. It just shows my doorbell cam.
It isn't timing out or giving me any other messages, like that it's unable to connect. And I can't try again because it's stuck on solid blue.
Been on hold trying to talk to customer service for too long but figured I'd ask if anyone else has solved this while I wait.
Update: got ahold of someone who had me reset for 15 seconds. This seemed to work. It went through a quick update and I was able to finally use it. I lowered the video quality as to not be a total suck on my internet, and now it's disconnected again. I'm trying to be patient.
However, when I refresh my app, it does not recognize that there is a new camera. It just shows my doorbell cam.
It isn't timing out or giving me any other messages, like that it's unable to connect. And I can't try again because it's stuck on solid blue.
Been on hold trying to talk to customer service for too long but figured I'd ask if anyone else has solved this while I wait.
Update: got ahold of someone who had me reset for 15 seconds. This seemed to work. It went through a quick update and I was able to finally use it. I lowered the video quality as to not be a total suck on my internet, and now it's disconnected again. I'm trying to be patient.
captain11
Captain
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6K Messages
4 years ago
Try this:
Take down the Simplicam and plug it in near your router, say about 10 feet. Get your qr code on your phone and move it from about 1 inch from the lens and slowly move your phone away from the lens to about 12-15 inches out and then move slowly back toward the camera lens. Repeat if the QR code is not picked up. If so, great and if it connects suggest you leave it temporarily there over night. If there is a firmware update, it will do it. Tomorrow morning (or whenever you can) put it back up in your outdoor location and let it power up. It should connect and stay connected. I have 3 Simplicams and a SS doorbell on Google WIFI and they all work fine.
Please post your outcome here. Good luck.
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marissarankin
12 Messages
4 years ago
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trippmay
1 Message
4 years ago
Now attempting to install a "Video doorbell pro". The button on the mounted doorbell unit activates my inside bells (showing that the unit is receiving power. Waited 3 hours for backup battery to install. Checked to make sure I had 2.4GB wifi paired with the unit. Password accepted and app says "connecting with ..." my wifi. camera never flashes a ring of any color. I started over 3 times and no change. Finally pressed (and held for 10 seconds) the reset button on the back of the unit. Then backed up and tried again. No luck. I waited 15 minutes on three different calls to "new installs. Once to tech support. No one answers. I am thinking I have got one of those DOA doorbells. I will try support again in the morning. Oh ...well!?!!
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jayk
2 Messages
4 years ago
#notahappycamper
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simplisafe_admin
Community Admin
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535 Messages
4 years ago
While some WiFi setting adjustments may be needed, it's most likely not an issue with the WiFi name as names up to 32 characters in length are acceptable. If you have an All-New SimpliSafe system, have you been able to get that to connect to your WiFi network? Regardless, we'll make sure that one of our Senior Specialists reaches out to you to see how we can help get your SimpliSafe camera up and running.
SimpliSafe Social Team
SimpliSafe Home Security
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