
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
12 Messages
Sunday, July 26th, 2020 10:35 PM
Can't get camera to set up
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Updated
2 years ago
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captain11
Captain
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5.1K Messages
3 years ago
Try this:
Take down the Simplicam and plug it in near your router, say about 10 feet. Get your qr code on your phone and move it from about 1 inch from the lens and slowly move your phone away from the lens to about 12-15 inches out and then move slowly back toward the camera lens. Repeat if the QR code is not picked up. If so, great and if it connects suggest you leave it temporarily there over night. If there is a firmware update, it will do it. Tomorrow morning (or whenever you can) put it back up in your outdoor location and let it power up. It should connect and stay connected. I have 3 Simplicams and a SS doorbell on Google WIFI and they all work fine.
Please post your outcome here. Good luck.
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marissarankin
12 Messages
3 years ago
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trippmay
1 Message
3 years ago
Now attempting to install a "Video doorbell pro". The button on the mounted doorbell unit activates my inside bells (showing that the unit is receiving power. Waited 3 hours for backup battery to install. Checked to make sure I had 2.4GB wifi paired with the unit. Password accepted and app says "connecting with ..." my wifi. camera never flashes a ring of any color. I started over 3 times and no change. Finally pressed (and held for 10 seconds) the reset button on the back of the unit. Then backed up and tried again. No luck. I waited 15 minutes on three different calls to "new installs. Once to tech support. No one answers. I am thinking I have got one of those DOA doorbells. I will try support again in the morning. Oh ...well!?!!
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jayk
2 Messages
2 years ago
#notahappycamper
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
While some WiFi setting adjustments may be needed, it's most likely not an issue with the WiFi name as names up to 32 characters in length are acceptable. If you have an All-New SimpliSafe system, have you been able to get that to connect to your WiFi network? Regardless, we'll make sure that one of our Senior Specialists reaches out to you to see how we can help get your SimpliSafe camera up and running.
SimpliSafe Social Team
SimpliSafe Home Security
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