Unfortunately yes, there's currently no easy way to turn your Outdoor Camera off and on. But you should at least be able to select whether you want it to trigger for People Only, vs triggering for everything. We do have an important update that might help with some of what you're experiencing. But in the meantime, we suggest a firmware reset by holding the button in the back for 16 seconds. When you release, it should reboot into original settings, and you can set up through the SimpliSafe app again.
Regarding your Video Doorbell Pro, it sounds like you're looking for the Chime Connector, which we can send to you for free. Give us a call at 800-548-9508 and we can take care of it.
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davey_d
Community Admin
•
4.3K Messages
1 year ago
Hi jonmue,
So sorry to hear about your camera issues.
Unfortunately yes, there's currently no easy way to turn your Outdoor Camera off and on. But you should at least be able to select whether you want it to trigger for People Only, vs triggering for everything. We do have an important update that might help with some of what you're experiencing. But in the meantime, we suggest a firmware reset by holding the button in the back for 16 seconds. When you release, it should reboot into original settings, and you can set up through the SimpliSafe app again.
Regarding your Video Doorbell Pro, it sounds like you're looking for the Chime Connector, which we can send to you for free. Give us a call at 800-548-9508 and we can take care of it.
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