Cameras unable to record
I have a Simplisafe security system with 2 cameras and several motion and door sensors.
I pay for 'Pro' monitoring (£12.99 a month, UK).
According to the details in the app this should include 24/7 alarm monitoring, Smartphone Controls, Record & Store Camera events, 30 days of storage, video verification, police dispatch, and medical alerts.
When I access my cameras thought the app, I can see the live view, but if I hit the record button, I get the following message: 'Unlock recorded footage, with a video storage plan, your camera will record every time it senses movement. Download and share footage anytime'.
There's a 'Learn more' button underneath this message. When I hit it, it takes me to a page to add a subscription plan.
But I already have the 'pro' plan which should include everything I listed above.
How do I enable my cameras to record? Any help much appreciated.
9 months ago
Update: Basically, the plan I'm paying for gives you pretty much no functionality further than if you didn't pay for a plan at all. So I think I'll be cancelling and self-monitoring from now. Especially as the cost is about to go up by £3 a month. So basically if I stayed with my plan it will be costing me approx £200 a year, for very basic functionality. I have a ring doorbell, the plan costs £25 a year (soon going up to £30 something), and for that you are able to record and save live view, or go back and save any motion events the camera has seen. Why does the simplisafe system charge so much more for this very basic funtionality?