Cameras off-line for no reason
Why do cameras go off-line? I had a power failure and now the cameras are offline. The base station appears to be healthy and is connected. Battery kicked in before, but it's back to house current now.
2 years ago
First, we want to clarify that the cameras connect to our website directly through your home's WiFi - they do not link to the Base Station at all. So if there's an issue with camera connectivity, the Base Station is a bit of a red herring.
But if your WiFi ever went down, the cameras should already be automatically reconnecting on their own. You can maybe try unplugging each camera for a minute or so, and bring them closer to your WiFi router temporarily so that there's less chance of environmental interference getting in the way.
- Johnny M.
SimpliSafe Home Security
1 year ago
I have the same issue. It's *always* caused when I unplug my wireless access point (usually to cut my Kids off the Internet!). When I plug it back in the next morning, all cameras (even my doorbell) fail to reconnect. This is sorta sucky, especially if wireless went down due to power outage while I was far away on vacation!
Yes, I have a UPS on my wireless access point, but that won't last forever and SimpliSafe needs to be a whole lot more bulletproof than this!