‎Cameras no longer steam video | SimpliSafe Support Home

Wednesday, December 23rd, 2020 12:05 AM

Cameras no longer steam video

As of~5 days ago my cameras are no longer streaming 9 videos.

1) Tap on the camera streaming ---> The shutter opens and the light turns solid blue on the camera -->  The screen shows me an error that it is disconnected --> Close the camera view in the app and the light goes solid yellow on the camera-->  Flashes yellow then goes solid blue again then the shutter closes.

2) I reset and re-added one of my cameras and still have the same issue.

3) Eero Pro 5     Routers - My routers show the cameras are connected to my 2.4 ghz network.  Around December 15th or so I updated to 6.1.0, which seems to coincide with the video steaming issue started happening.  I don't see any overt settings that would cause this issue.

Anyone else having this problem?

Community Admin


529 Messages

3 years ago

Hi @tomcroxton,

The blinking yellow light that you're seeing after you close the camera view is indicating that while the camera is connected to your router, it's not connected to the SimpliSafe servers. While the camera is clearly able to receive signals from our servers (the Privacy Shutter opening and closing) it appears that it is unable to send any video footage back to the servers.

Looking up the release notes for the Eero firmware update, it appears that one of the notes states "System stability and security improvements." It may be beneficial to check the security settings on your router as some of those security changes may be impeding the camera's ability to communicate properly.

SimpliSafe Social Team
SimpliSafe Home Security
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