‎Cameras no longer steam video | SimpliSafe Help Center

Wednesday, December 23rd, 2020 12:05 AM

Cameras no longer steam video

Community Admin


491 Messages

2 years ago

Hi @tomcroxton,

The blinking yellow light that you're seeing after you close the camera view is indicating that while the camera is connected to your router, it's not connected to the SimpliSafe servers. While the camera is clearly able to receive signals from our servers (the Privacy Shutter opening and closing) it appears that it is unable to send any video footage back to the servers.

Looking up the release notes for the Eero firmware update, it appears that one of the notes states "System stability and security improvements." It may be beneficial to check the security settings on your router as some of those security changes may be impeding the camera's ability to communicate properly.

SimpliSafe Social Team
SimpliSafe Home Security
New to the Community? Get started by reading our Welcome Post.