7 Messages
Cameras going Offline
I've successfully installed 3 cameras to my account, and everything seems to be fine.
I can see live video, and the motion detectors kick in and record properly.
However when I go to the camera settings for 2 of the 3 cameras, the top of the screen says that the camera is "offline".
I see a steady blue light from them, and I can still access them OK.
I tried removing and re-adding one of the cameras, but it still says offline.
I'm wondering what the "offline" status means and how it may affect recording upon a triggered alarm.
I called Simplisafe, and they said that the cameras are likely downloading an update, however it's been over 24 hours and they still show offline.
Does anyone have any thoughts on this and how to ensure that all my cameras stay online?
Thank you!
I can see live video, and the motion detectors kick in and record properly.
However when I go to the camera settings for 2 of the 3 cameras, the top of the screen says that the camera is "offline".
I see a steady blue light from them, and I can still access them OK.
I tried removing and re-adding one of the cameras, but it still says offline.
I'm wondering what the "offline" status means and how it may affect recording upon a triggered alarm.
I called Simplisafe, and they said that the cameras are likely downloading an update, however it's been over 24 hours and they still show offline.
Does anyone have any thoughts on this and how to ensure that all my cameras stay online?
Thank you!
captain11
Captain
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5.2K Messages
5 years ago
Also, make sure your cameras is not too close to your router or other electronics. My office camera sometimes ends up too close after cleaning and I have to move it back out. Please post your outcome here if you get a chance. Thanks !
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undeleted
1.2K Messages
5 years ago
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undeleted
1.2K Messages
5 years ago
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captain11
Captain
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5.2K Messages
5 years ago
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apollo77
7 Messages
5 years ago
We tested each camera in Practice mode via arming the system in Away mode and triggering it.
Everything worked great, as expected.
She explained that the system may occasionally show a camera offline in the app if it is, or was downloading an update.
So despite the glitchiness in the app or cameras, everything is working as expected.
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captain11
Captain
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5.2K Messages
5 years ago
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mikewyrostek
3 Messages
4 years ago
I was having trouble with my doorbell cam . The battery wasn't charging and I kept losing connections. I also had a third problem that I didn't realize, the button on the phone stuck. Simplisafe insisted it was an internet problem.
Long story short. I threw away the simplisafe doorbell and bought a nest doorbell. Much more expensive, much higher quality, works like a dream. It did require installing some sort of "converter/resistor/capacitor thing that simplisafe also offers, just doesn't tell you about unless you ask.
My takeaway is simplisafe stuff is basically a cheap knock off. The people seem nice enough but like so often is the case, you get what you paid for.
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