Cameras Blinking Blue

I keep the status lights on my cameras on and every so often one of them starts blinking blue and does not stop. However, when I go into settings and turn the status light off, save settings, then turn the status light back on the light is solid blue again. Is this behavior normal?

Responses

captain11

Captain

•

5.4K Messages

4 years ago

@mdolfan, a blinking blue light is supposed to mean a video is being viewed or is being recorded. Do you have a video doorbell or the Simplicam built in motion detection turned on? Either could trip and cause this. If the answer is no, I would call SS support to troubleshoot, but would prepare with a specific date and time you noticed this happening.

Post here your outcome if you do call and have the time. BTW, I have not experienced this.

0

simplistuckon

233 Messages

4 years ago

You may want to chat instead of call. Callers have been experiencing long wait times. Chat is almost instant. (Used it again today and got near-instant response.)

https://support.simplisafe.com

A blue "Chat" bubble button will appear in the lower right corner of your browser.

0

mdolfan

183 Messages

4 years ago

Thanks. I will contact customer support when it happens again.

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Cameras

mdolfan

Cameras Blinking Blue

captain11

simplistuckon

mdolfan

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mdolfan

Cameras Blinking Blue

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