Camera will not connect to WIFI

@terrycampbell1945

What color is the light?
Is there a status light at all?

Are you pointing your phone screen at the camera lens so it can read the generated QR code?

Not sure if anyone has tried this yet, but it worked for me: Make sure your phone with the SimpliSafe app is set to use the 2.4 connection. Then go through the setup procedure. Once I switched my phone from 5G to 2.4, it connected without any problems. Maybe the app and the camera just have to be operating on the same system for setup.

Your modem can still be broadcasting 5GHz, as long as it is also broadcasting 2.4GHz. The camera will only see 2.4GHz since that is all it is designed to see.

However, you may not know which modem broadcast your phone is connected to (2.4 or 5GHz) if they are named the same. Your phone must also be connected to the same WiFi network (2.4GHz) to effectively pair the camera to the modem. So from the phone, either force connection to the 2.4GHz broadcast, or temporarily disable the 5GHz broadcast (especially useful if the broadcast name is the same as 2.4GHz).

IMHO it is You WiFi router. You Linksys is dated.  Having use the Linksys router's for many years I can tell you they're not very good at multiple device smart homes. I just upgraded mine to a mesh scenario since there's three floors of active users.  Speaking from personal experience I would suggest upgrading. When you do make sure your router supports the new MU- MIMO standard and is backwards compatible. (Stay away from AD or AX) You'll see it in the specs when you do your shopping.

It's far more likely that the cheap 'free' simplisafe camera is out of date than the router.

Think about it. How long has 5G been a thing, and it can't even see that band.

@joshmccaffrey, I would recheck the password you entered. Also check the signal strength near where you have the camera located.

ITS NOT YOUR ROUTER, IT'S YOU

My high speed gaming router died last month so i hooked up my old backup netgear router till my future proof AX router came in. Meanwhile I hookup the doorbell cam to the old netgear quiet easily. Only thing is the performance was unstable. I receive the new AX router and spend two hours trying to connect it to wi-fi, trying every trick in this forum. After resetting the brand new router to factory default (which wasn't necessary) I set the doorbell cam right on top of the router hoping to eliminate any chance of interference. This time it stayed steady. I didn't say setup was complete, but it didn't start over either. Finally as im looking at my router config screen my eyes fall on the firewall section, and i knew that was it! I disabled the firewall and VOILA!!

@Mashosho nice post but your one statement "til my future proof AX router..."  I have not taken the plunge yet, still waiting for prices to drop a bit and more time for others like you to kick the proverbial tires.  Too many times before I have been early in the adoption cycle only to be burned.  Hope you are correct.

Have you used WiTuners to trouble shoot if there are any issues in the WiFi signals? https://www.wituners.com/

Have you used WiTuners to trouble shoot if there are any issues in the WiFi signals?

Disabling the firewall on your router? I've seen analogy doing that is akin to leaving the front door of your house wide open for anyone to walk in and out as they please.

If the router is actually blocking then you'd rather set up a specific rule to allow the cam traffic, not leave the front door wide open to any/all traffic.

My camera does not work. Everything else works. I don't get why the camera just flashes yellow and everything else works.
The Simple Camera sucks!!!

Flashing yellow typically means it is connected to WiFi but can't "talk" to Simplisafe servers.

Had it been working then started acting up, or what's the rest of the story?

Spent hours trying to connect cameras, wouldn't read code..took a screenshot and zoomed in . Omg it worked!
Simply safe make the code bigger in app...

^^^^
LIKE