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Camera will not connect if wifi name (SSID) contains colon (:)
After literally hours of fooling around with my router (an Orbi which has no good way to turn off or separate 5 GHz and 2.4 GHz networks), I discovered that the camera was not able to connect to our wifi because its name contained a colon (:) character, though that is a valid ASCII character according to the standard. After changing the SSID name, I was able to connect the camera without changing any other settings, even with the dual 5/2.4 GHz on and using the same SSID. Changing my wifi name required reconnecting every other device in our house (a non-trivial task), but hopefully sharing this info will at least save others some time if they find it in a search or contact support...and ideally SimpliSafe will change the firmware to allow special (but valid) characters.
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