‎Camera weirdness | SimpliSafe Help Center
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Wednesday, December 1st, 2021 10:20 PM

Camera weirdness

Community Admin


4.3K Messages

1 year ago

Hi KRStrick,

Weird, indeed. For the Video Doorbell Pro, I would suggest toggling the People Only setting off and on again - and make sure your Motion Zones include only the parts of your yard where you want to be alerted if a person were present.
for the Indoor Cams, we'd similarly suggest toggling the shutter setting.
Both sound like an issue with the settings file in each cam not quite being right.

And for both - when was the last time you've done a firmware reset?

- Davey D.
Community Development Manager
SimpliSafe Home Security
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