‎Camera setup fails at last step | SimpliSafe Help Center

Sunday, September 6th, 2020 7:19 PM

Camera setup fails at last step

Community Admin


491 Messages

3 years ago

Hi @azaroth42,

It sounds like the camera is most likely still installed to the previous owners' account. If this is the case, we'll have to get a replacement camera shipped out to you. Please give us a call or email us and one of our Customer Service representatives should be able to help you out.

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