‎Camera setup fails at last step | SimpliSafe Support Home

Sunday, September 6th, 2020 7:19 PM

Camera setup fails at last step

Dear all,

I have read all the camera threads, and know there is potentially a batch of cameras that simply don't work. I don't know whether this is that situation or a different one.

We bought a house with a relatively new simplisafe system, including a camera. We believe that the camera was working in the previous owners' setup.
We try to add it to our (new) account and the following happens:

* Hold reset button for 30 seconds to make sure any previous settings are cleared
* Camera enters setup mode
* I hold a printed out copy of the wifi QR code and camera tries to connect to wifi
* Camera then flashes a green light for about 20 seconds and then with a clunk closes the shutter.
* App then displays the message: "We've detected a problem with "Front Door" camera".
* Eventually the camera restarts and says that it is entering setup mode.

I have checked for updates on the base system and there aren't any. I've done this right next to the wifi, so the connection is strong. It's a 2.4 Ghz network, as required.

Any thoughts would be appreciated!

Community Admin


534 Messages

4 years ago

Hi @azaroth42,

It sounds like the camera is most likely still installed to the previous owners' account. If this is the case, we'll have to get a replacement camera shipped out to you. Please give us a call or email us and one of our Customer Service representatives should be able to help you out.

SimpliSafe Social Team
SimpliSafe Home Security
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