It sounds like the camera is most likely still installed to the previous owners' account. If this is the case, we'll have to get a replacement camera shipped out to you. Please give us a call or email us and one of our Customer Service representatives should be able to help you out.
simplisafe_admin
Community Admin
•
491 Messages
3 years ago
It sounds like the camera is most likely still installed to the previous owners' account. If this is the case, we'll have to get a replacement camera shipped out to you. Please give us a call or email us and one of our Customer Service representatives should be able to help you out.
SimpliSafe Social Team
SimpliSafe Home Security
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