‎camera reset? | SimpliSafe Help Center
galenwork's profile

Monday, March 14th, 2022 2:40 PM

camera reset?

Will the camera automatically reset itself if it recognizes it isn't able to communicate, or hasn't received any timely communications (i.e keepalive) from the local network?  A camera fully-charged was working fine 12 hours ago. The network is quite viable (1gb, with two local wifi extenders both working.) I'm perplexed why all of the sudden it isn't accessible. I'm over 200 miles away, so fiddling with it isn't an option.

An idea: if it can't reset itself, perhaps that would be a valuable enhancement to the firmware.

Community Admin


4.6K Messages

1 year ago

Hi galenwork,


By 'reset' we normally mean a full wipe of the camera, so that it forgets all its settings and needs to be set up again. But I think what you mean is that it should reboot, reload all of its programming, and reconnect.


That shouldn't really be necessary. All WiFi devices connect and disconnect all the time, and WiFi devices are just designed to reconnect again as soon as the connection is back to being available. SimpliSafe cameras are no different; they should be continually attempting to reestablish a link until it's successful.


So for your camera, something might have happened to the connection itself. Maybe the WiFi is having trouble, or maybe there's interference. We'd have to troubleshoot to get to the bottom of it.

29 Messages

1 year ago

“Reboot” will work for the sake of discussion. They seem to recover, but something is seriously wrong when a camera 5’ from the core wifi router of a mesh network becomes unreachable, and the other four cameras still work fine…in an empty house with no activity. 

It sounds from your response that the cameras are solely responsible for establishing connections and maintaining them. Is there any consideration for adding greater interaction from either the base station or SS to keep the connections alive? I’m seeing these unreachable scenarios as well as “we didn’t receive the video” (or some such) after a camera-triggered event. That seems unacceptable, especially given the event made it through the network, but the video circuit (presumably) failed.

1 Message

10 months ago

@galenwork​ I've had the same issues with one specific camera and haven't been able to get it resolved, even after replacing the camera. I have almost the same setup as you (1 gigabit up/down, under 10 ft from access point). I don't have any other Wifi devices that have this kind of problem.

2 Messages

9 months ago

I have the same issue. My indoor cameras seem to work fine, but the outdoor cameras have NEVER reliably connected. I’ll also running a mesh network and have also positioned the cameras inches away from different mesh units, and it’s still a crap shoot if they actually connect. I’ll get a notice of motion, but the live feed sits and spins for a while, only to say that it can’t connect. Since it’s supposed to be a security camera, it’d be unfortunate if the motion it detected was someone meaning to do my family harm because it appears there’d be no warning nor evidence. I’ve been patiently waiting for well over a year for this to be resolved, but from everything I read, it gets blamed on the users’ Wi-Fi and never accepted as a problem with the Simplisafe equipment. 


This comment has been converted into a post

1 Message

6 months ago

 I realize that a lot of the connectivity problem are with the internet/wifi system, however Simplysafe should do more to work around the connectivity issue from a remote location

There are little or no provisions for locations that are not the primary residence and require hours of travel to reset/ reboot  system. I agree that more interactions are needed for  remote properties are are not occupied.  All action should be able to be preformed remotely on internet, or phone app that can be preformed on the keypad  for cameras reset/ reboot when wifi goes down. The first think that tech advises you to go to your keypad, which you cant because you are 3 hours drive time from the location. Why does the phone app have more functionality than the internet web site connection?

I believe these kind of issues are occurring far more than is being reported 

Community Admin


4.6K Messages

@phil_65c302The reason that reboots are not available remotely, is that most of the time, the reason that the device needs to be reset is that is not able to respond. So sending remote commands would ultimately be be futile.

I'm afraid I'm not understanding what you mean by the second half. But very often, if the issue is with the equipment, then you'll need to work with the equipment itself to resolve. For example, if you have a sensor that is failing to connect, you might need to move that sensor to different spots, change out a battery, etc.

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