‎Camera - Privacy Shutter Setting Clarification | SimpliSafe Support Home
danieljustice's profile

Sunday, March 8th, 2020 2:58 AM

Camera - Privacy Shutter Setting Clarification

I've confused myself so I'm hoping someone that has monitoring and use the iOS APP can help.  

I hope I can explain this without confusing you all too:  

In the iOS app setting for the camera's privacy shutter there are 3 sliders, one for each arm mode. The toggles are to the left which seem to indicate OFF and to the right where the toggle is now in blue, which would indicate ON.  BUT.. the setting instructions only mention the states of Open & Closed.  So does ON (to the right) mean the privacy shutter is being USED in that mode or does it mean it's OPEN?  I can see where ON can be interpreted to mean both the shutter is being USED (ie: CLOSED) and the shutter is OPEN.  Basically, I want the shutter to be CLOSED when they system is OFF and OPEN when the system is in HOME or AWAY.  So which do I need to toggle to the right? OFF or HOME & AWAY?

Ok, I need some Tylenol now.

1.3K Messages

4 years ago

In the Android app, when the respective slider for that mode (off or home or away) is to the left it means the privacy shutter will be Closed in that mode. When it is to the right (and blue) it means the privacy shutter will be Open in that mode.

I'd expect the iOS function to be same/similar.

103 Messages

Thank you for the clarification.  That's the exact opposite of how I guessed it worked.  Much appreciated!

1 Message

10 months ago

Agree that the app settings for this are completely confusing and I’ve had the shutters closed when they were supposed to be open. Simplisafe, you should check this out and revise it.

3 Messages

9 months ago

Confirming your confusion. This is a failure in the User Interface.

A Privacy Shutter slider that is set to "On" would reasonably suggest that "privacy is on, or activated," or that "the privacy shutter has been activated, or enabled." One would expect that this setting does not monitor/capture video.

The exact opposite is true. Setting Privacy Shutter to "On" turns the camera on (as can be seen by the camera lights turning on), and motion is monitored/captured.

This setting should instead be labeled "Camera" or "Capture." When the setting is On the camera is active, and video is being captured.

The solution is either to change the setting label, or to edit the text to better explain the exact behavior of this slider.

1 Message

9 months ago

I think it’s meant to be confusing. I’m no conspiracy theorist but I have a feeling it’s meant to be confusing in the hopes you’ll keep the privacy shutter off so that way you can be monitored. An article I read from news week about a year ago was about the possibility of local and state governments endorsing certain security company’s to adopt certain technologies that would allow for eaves dropping on your private activity. Which of course would be unconstitutional, however, if you’re told about being monitored by them and given the opportunity to opt out- hence the privacy shutter setting, then it’s kissing the line of legality. So you get the option for privacy but only if u understand the riddle. Misunderstanding the language isn’t their fault it’s yours. I just installed my SimpliSafe only because it was free… surprise surprise… and when I installed the camera and saw the weird settings that article popped into my mind. Bingo.. I think we just found the security system they’re endorsing.. so while it can be useful under a robbery or home invasion and if you don’t have anything to hide then go ahead and use it but if you might be a little less than perfect and don’t want cops or investigators literally watching your every move in the privacy of your home where u think privacy is expected, then maybe close the shutter or keep it where it’s not gonna show your business.. mine is in the basement. Which is the best place for it because that’s probably the best place for somebody to break in and it’s an old dirty basement. Nobody goes down there. 

Community Admin


1.3K Messages


We believe that privacy and security goes hand-in-hand. The video from your cameras is encrypted and is only accessible to you - not by anyone on the SimpliSafe staff and definitely not by anyone outside of SimpliSafe. The Privacy Shutter is added peace of mind because you'll know for sure on your side you aren't being recorded. 

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