If you set the camera's Night Vision setting to "On", does that get the night vision to turn on? It sounds like the problem could be either with the daylight sensor or with the night vision itself. Either way, the first troubleshooting step that you'll want to try is simply unplugging the camera for a few minutes and then plugging it back in. If that doesn't do the trick, you can reset the camera back to factory default settings either by removing the camera from your SimpliSafe account or by holding the reset button on the top of the camera for 15 seconds.
If you continue to have issues with the night vision on your cameras, give our Support Team a call at
1-800-548-9508. They're open from 8 AM to Midnight ET, 7 days a week.
gfv2
2 Messages
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
If you set the camera's Night Vision setting to "On", does that get the night vision to turn on? It sounds like the problem could be either with the daylight sensor or with the night vision itself. Either way, the first troubleshooting step that you'll want to try is simply unplugging the camera for a few minutes and then plugging it back in. If that doesn't do the trick, you can reset the camera back to factory default settings either by removing the camera from your SimpliSafe account or by holding the reset button on the top of the camera for 15 seconds.
If you continue to have issues with the night vision on your cameras, give our Support Team a call at 1-800-548-9508. They're open from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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