Camera light stays constant yellow

Have you power cycled it?  Mine has done this a couple times and  a power cycle reboots and fixes normally.

Just disconnect the power cable for about 10 seconds, and then plug it back in.

I've had this issue on about 3 or so different cameras. Eventually SS just refunded me my money. It means an update is stuck but SS has not figured a way to clear it without replacing the camera. I think it has to do with large appliances being nearby. I have another camera that I bought during the Beta and it has never had an issue. It is no where near any large appliances.

Thanks Pacheco307.  Switched internet services and the camera has not been able to "reboot & update" since..

@wildrice99

I'm guessing that when you changed service provider, you also switched your WiFi router? In that case, of course, you would need to set the Camera up again.

What you can do now is hold the button on the top of the Camera for about 15 seconds, and then release. That will hard-reset the unit. Then, you can log into the SimpliSafe app on your phone and add the Camera again as if it was a new device.

Johnny M.
SimpliSafe Home Security

I'm having this issue. Simplisafe rep says it is my ISP preventing the firmware from going through. In the process of trying to do a hard reset as suggested here, unfortunately the button on the top got stuck in the down position. So, they are replacing the camera because of the button/hardware issue, but they would have to replace anyway because my ISP (Comcast...ugh) is apparently freezing firmware updates to SimpliSafe cameras.

Rep said next time I would have to call Comcast to ask them to let it through (queue 30hrs on hold and getting transfered to people who can't help, etc etc...wonderful! :/) Apparently Comcast may or may not let the update through, and if they don't there's nothing SimpliSafe can do! Anyone else have this issue with Comcast? Has anyone actually resolved it?

I have same issue with three (replaced one at a time) cameras stop working with a solid yellow light, and I have Comcast internet service.  Laracrofty, did you successfully get this resolved - what did you say/ask Comcast to do? thanks!

I am a Comcast user with a single camera. I noticed that after the latest software update, from a couple days ago, my camera became stuck in solid yellow-mode. I did a hard reset a couple days and the camera came back online. At first I thought this had something to do with a Comcast outage in our neighborhood, but I noticed the camera is now back to solid yellow-mode and is unresponsive. The camera has updated in the past so why would this now be a problem? How do I know it's Comcast blocking the update versus a Simplisafe firmware problem?

@tadams

Regardless of the technology being used (graphics cards, cameras, keyboards, monitors, home security devices), There's always the possibility that a firmware glitch will occur and then it will get "stuck" either updating the firmware, or not install it correctly and completely disable the device. That's just par for the course.

I guess you'll have to reset the camera again, or perhaps call support to see if they'll replace the camera? They're gonna make you do a reset over the phone with them to see if that's the issue, however if you explain to the rep that this has happened multiple times, I'm sure they can get permission to replace the camera.

Question: How long have you had the camera before it "bricked" and was this the first time it did it?

https://simplisafe.com/camera-questions

I am having the same issue. I've tried power cycling the camera multiple times but it's always back to the yellow light. Can someone let me know the next step to get this resolved?

I have had this same issue and I have Frontier internet. I've had to power cycle and do the hard reset, then use the app to reconnect to the internet. It seems to work for a few days and then right back to this issue. It is getting extremely annoying.

I've had my camera for about 8 months. One day about a month or so ago it started doing this.

Simplisafe needs to address this issue. I cannot imagine that the ISP has anything to do with this.

I'm having the same problem. Is SS on these forums at all?  Guess I'll try the reset. Maybe I'll start my own security system company in my garage...can't be worse than SS!

I had this same issue with 4 cameras all running through HughesNet.  Eventually they all got into this state and would not work.  I played with them extensively and found a solution that works well.  It seems they just get stuck in this condition after some indeterminate period of time.  Sometimes a day.  Sometimes a week.  Power cycling does address it BUT you need to keep the power off for AT LEAST 15 seconds.  And you may need to do it more than once.  So what I did was install remotely accessible home automation plugs on the cameras.  I setup a schedule on the plugs to cycle once a day for a minute.  Since doing this, I have had no issues.  If you don't want to spend $25/plug you can get a cheap timer switch at home depot for $5 that you can program to cycle for a few minutes once a day.

Experienced this for the first time tonight. SS needs to be able to first send text that camera is offline no different than when notifying of a power failure. Second they need to be able to power cycle camera from their end. Awful hard to do if 600 miles from home. And they should be able to power cycle security base awful hard to unplug and remove batteries also when 600 miles from home.