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sterumbelow

21 Messages

Tuesday, May 5th, 2020 8:55 PM

Camera has no microphone button

Hi, everyone.

Any idea what a camera would have no microphone button in the app? Is the one they gave away free with new packages an earlier version without two-way audio?

It's also missing the picture quality setting in the app. Whereas my other camera has two-way audio and quality settings.

Thanks for your help,

Ste.

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Updated 

5 years ago

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captain11

Captain

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6.3K Messages

5 years ago

@sterumbelow all simplicams, whether you paid or didn't pay for yours, has two way audio. The issue probably the firmware version you are on for the camera or app. I suggest you call support to confirm. They can push you the latest versions, you can do the phone app portion yourself.

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sterumbelow

21 Messages

You're right. One camera is on 2.6 and the other on 1.5! Phone app is up to date.

I take it there's no way to update besides giving them a call?

5 years ago

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KLRSKIR

29 Messages

5 years ago

Unplug said camera and wait for 10-15 minutes then plug it back in and it should update. Your mileage may vary.

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