Mine started doing this exact thing today! It is outside but it is sheltered and has the outdoor kit from Simplisafe and I live in up state Wisconsin right off of Lake Superior. So it is certainly not over heated. Did Simplisafe give you a response yet?
After I told them their glare explanation was ludicrous because it had always worked in that position before, they replaced it. Weirdly the camera did appear to work again after a few days of being off. So maybe try that?
Just experienced the same issue. I unplugged for a couple minutes andt as ollie_s mentioned...that worked. That said, if it happens again I'll be asking for a replacement.
I too am experiencing this same issue, as of last night. It clearly is a defect in their camera. Hopefully they catch on sooner rather than later and offer an update to correct it, other than simply unplugging the device.
Having the same issue with the white overexposed screen but not at home presently, can't unplug and try later not sure what to do to get it back operational???
If you are not there to unplug it I don't believe there is any type of remote restart/reboot you can try. Far as I know the only reboot is a hard reboot by unplugging it for a minute or two.
@whoaru99 I'm glad my niece and sister are able to enter my home when I'm away. One of my cameras started doing this over-exposed issue today, and I'm home, so I'll do the unplug replug trick. It's annoying!
The Tech support person I got today about camera being only white no picture was unhelpful and borderline argumentative. I've been a Simplisafe customer for years and have always gotten excellent service and great helpful people. Wish I had aske her name .. My name is OConnor in Georgia with two current accounts. Hopefully the call was actually recorded and she can be retrained. Issue not resolved.
This worked for me and enabled me to correct the issue remotely which was a huge relief as we are not home to unplug the camera. I had tried adjusting the Night Vision setting for the camera because it seemed to me that the low light setting might be "stuck" on causing it to overexpose during the day but that didn't fix the problem. Changing the Picture Quality worked for me. Thank you.
I just experienced this problem, reset the picture quality to 480p, picture is good to go. I’ve used simplisafe for several years now, glad this fix resolved my problem.
Official Solution
davey_d
Community Admin
•
4.3K Messages
9 months ago
@bnatl1 so sorry to hear about your experience, but thank you for the feedback. I'll forward to our Support team's leadership.
Where are you now on the issue? One possible thing that might help:
Toggling the setting might force the camera to re-adjust to the scene with the correct exposure.
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chadbriggs
2 Messages
3 years ago
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ollie_s
22 Messages
3 years ago
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coopertime
1 Message
3 years ago
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djmbalt2010
1 Message
3 years ago
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kerry_31
1 Message
3 years ago
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snevets460
1 Message
2 years ago
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whoaru99
1.3K Messages
2 years ago
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bnatl1
1 Message
11 months ago
The Tech support person I got today about camera being only white no picture was unhelpful and borderline argumentative. I've been a Simplisafe customer for years and have always gotten excellent service and great helpful people. Wish I had aske her name .. My name is OConnor in Georgia with two current accounts. Hopefully the call was actually recorded and she can be retrained. Issue not resolved.
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