2 Messages
Camera errors out on install
As I work through the steps to install a new camera from my the app on my Android phone, I get the white flashing light on the camera, scan the QR code, and then the camera attempts to connect to wifi but errors out with a message "We've detected a problem with 'null' camera" and then the shutter closes. Any suggestions? Is there a way to update the firmware in these cameras?
rayblankenberg
3 Messages
3 years ago
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rhw80
2 Messages
3 years ago
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atbrock
1 Message
3 years ago
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davey_d
Community Admin
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4.3K Messages
3 years ago
Did you purchase your camera directly from us? What the OP describes sounds like his camera was already set up on a different account. If you still need help, give our Support a call at 888-910-1458 and we can look into your account and find out what's going on.
Johnny M.
SimpliSafe Home Security
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bccranston
1 Message
3 years ago
I am having the same exact problem as the OP. I will add that the camera and doorbell that I have were from a previous owner. Are there additional steps required to free up these devices for my use?
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