
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
1 Message
Friday, March 12th, 2021 10:20 PM
Camera constantly disconnecting
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3 months ago
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captain11
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5.1K Messages
2 years ago
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gilbertashdown
1 Message
2 years ago
My cameras that are already installed are running software version 2.6.1.154 (door bell cam) and 2.6.1.107 (simplicam) while the newly purchased cameras are running 2.2.5.39. I assume the newly purchased ones are running an older software since it is unable to update.
In case it is a simplicam firmware issue below are the serial number associated with the simplicams that will not connect:
0062781 (purchased from Best Buy)
0057DC4 (purchased from Simplisafe)
01D66C7 (purchased from Lowes)
01B8485 (purchased from Lowes)
If anyone is able to confirm there is an issue with these cameras or provide a solution it would be very helpful.
Thank you
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davey_d
Community Admin
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4.3K Messages
2 years ago
If we have this right, you've got six SimpliSafe cameras in total, and only two of them are able to connect?
And by "disconnecting", you mean that the cameras are indeed able to install on your account, but when you try to access them, the feed cuts out?
We suspect that there might be a bandwidth issue going on, with so many cams trying to link up all at once. Or else another issue with your router. We'll have one of our Specialists reach out for some troubleshooting!
- Johnny M.
SimpliSafe Home Security
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sgunes
1 Message
3 months ago
I have the same problem with brand new indoor Simplisafe camera that constantly disconnects from Asus Router that is placed 3 feet from it. Bad batch of cameras, firmware problem, bad software or all of the above?
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