Camera Battery Fail

Curious why Simplisafe not trying to get ahead of this battery drainage issue on the OD cameras. Seems common. I had four of these things, three of them work great, one sucks. That’s a 25% fail rate (limited sample size, but that’s my controlled experience). Got punted around like a hackysack by tech support yesterday acting like this was a charger issue (holding a full charge for exactly 5 seconds before dumping isn’t a charger issue, regardless of how low a voltage the port is). I did ask if I was speaking with a trainee or if they were just understaffed when this response came up after an hour. If charging ports/voltages were really an issue, a charging dock would be included (as with Ring devices) And you can’t  reset a camera with a dead battery, no matter what the firmware has been updated to (system’s claiming my firmware is UTD, incidentally). Understanding that variables are what they are, battery issues aren’t a tough solve, Simplisafe just needs to own up and stop trying to gaslight loyal customers about battery failures which ARE going to occur. This is the first equipment failure I’ve ever had across multiple SS systems. Sad to see it handled so poorly. I’ll send the gear back on my own, but taking ownership as a company policy would have been the right response here.