@jcj1982 besides FedEx having almost the worst service on the planet, Simplisafe it also sometimes inept at their shipping performance internally. Together, SS and FedEx act sometimes like the pony express.
Simple solution: calmly call SS support, provide the above information and ask firmly for what you think is adequate for your troubles. Refund of the $20 charge for expedited shipping you didn't get and x months of nc monitoring is not unreasonable. Get a "no" response and ask for a supervisor. It is my 8+ year experience SS will do the right thing. BTW, the "lie" is more like incompetence but the result is the same.
Please post your outcome here if you get a chance. Good luck.
Customer service has contacted me and explained there situation and made me another satisfied customer as I was before.
I am very happy with the system and the service
I would recommend this system to anyone.
captain11
Captain
•
5.1K Messages
3 years ago
Simple solution: calmly call SS support, provide the above information and ask firmly for what you think is adequate for your troubles. Refund of the $20 charge for expedited shipping you didn't get and x months of nc monitoring is not unreasonable. Get a "no" response and ask for a supervisor. It is my 8+ year experience SS will do the right thing. BTW, the "lie" is more like incompetence but the result is the same.
Please post your outcome here if you get a chance. Good luck.
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captain11
Captain
•
5.1K Messages
3 years ago
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