‎Blocked activity zones not registering | SimpliSafe Support Home
 
ruairidhhamilton's profile

Monday, December 13th, 2021 9:29 PM

Blocked activity zones not registering

So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known issues and/or fixes?

Official Response

Community Admin

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5.5K Messages

2 years ago

Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.

64 Messages

@davey_d

Does this also apply to the doorbell/outdoor camera?

Community Admin

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5.5K Messages

@gregter Yes, this is for both the Outdoor Camera and the Video Doorbell Pro (Activity Zones are not available for the Indoor Camera).

1 Message

@davey_d​ on my video doorbell, I have reduced the motion view to low.  I have blocked out the zones I want it to ignore. I have stopped notifications, not no matter what I do, I get a motion message every few seconds.  I do live on a busy street, but one would think blocking out zones would do the trick.  Advice?

1 Message

2 years ago

Same problem with mine. Not promising that it’s still broken almost a year after your post. And not even a response from SimpliSafe. But, er, I’m sure my home is totally safe…

Community Admin

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5.5K Messages

@john_8d64ca​ apologies for the inconvenience, but there's an issue with the Community right now that prevents older replies from displaying correctly. Here's our response to the original post from December 2021:

Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.

2 Messages

6 months ago

I’ve the same problem with the camera block activity zone. Sensitivity setting to medium as recommended and motion type sets to “people only,” but it picks up everything that move. People walk by cast a shadow on the driveway the camera turn on and record. At night “Night Vision” the camera turns on and record car headlight. A day I get notification 150 times. Battery life only last for two days.

Six incidents when people deliver a package to my front door, the camera motion sensor did not turn on the camera to record. The SimpliSafe outdoor camera is unacceptable!! 

So, when are you going to update the firmware on the camera to fix this problem?

Community Admin

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2.8K Messages

@xieu_hang​ When set to People Only mode, the Outdoor Camera is first woken up by motion, and then it analyzes the image for tall shapes that may be people. If the shadows on your driveway are person-shaped, that could explain why the camera records them; but it shouldn't record every time there is motion around it.

It sounds like your camera's motion settings aren't sticking properly. If you haven't already, I would try toggling them off, saving the settings, and then toggling them back on again.

It can also help to reset the camera by pressing and holding the button on the back for 30 seconds. Once you release the button, you will be prompted to reinstall the camera again in the SimpliSafe mobile app.

1 Message

6 months ago

We are having the same issue with the doorbell camera. The activity zones do not appear to work at all. We only have 1 box open, sensitivity set to low and set to only record people but it picks up every car that goes by which are two boxes removed from the only box that is open.

Any other solutions other than what is posted above? 

6 Messages

They sent me a replacement for the original doorbell we had. Guess what. It doesn't work and is just as bad. They keep asking me to just reset it.

Community Admin

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2.8K Messages

@gunsta and @504MSD​ I'm sorry to hear about all of this trouble. I've forwarded your cases to our engineering team so they can look into this further. A member of the team should reach out to both of you soon, so keep an ear out for their call.

1 Message

Same problem.  Tried reset , low sensitivity, people only,  and hard reset and blocked out all activity zones and the doorbell still picks up passing cars 

5 months ago

I am also having problems with it not registering people vs all motion. I just want to receive notifications if there is a human on my porch not every car that goes by even with it set to “people only”. The sensitivity doesn’t seem to impact it either. I have only had it a few days and was expecting a product similar to the features of the google nest doorbell. 

Community Admin

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2.8K Messages

@meredithlevine319​ As a first step it can help to reset the Video Doorbell by pressing and holding the large button on the back of the doorbell for 30 seconds. After you let go of the button, you'll be prompted to set it back up in the SimpliSafe mobile app. 

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4 Messages

5 months ago

I just bought this camera yesterday and having the same problem. i even set EVERY square to not activate for motion and it still does. I restarted it 100 times and reinstalled it and nothing works. Is there a fix or should i just return it as it serves no function working like this.

Community Admin

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2.8K Messages

@wi11iamp​ When do you notice this happen? Is it during the night only or does this happen regardless of the time of day? The Video Doorbell's Night Vision does not allow for Activity Zones, so once the sun sets and Night Vision kicks in those blocked zones will not register. But if this is happening during the day as well that is different issue.

6 Messages

@wi11iamp​ don’t listen to them. Return it. It’s trash. I wish I would have done my research. A simple Reddit search will show that people constantly have issues. When they finally do get fixed they tend to only work for about 6 months and then break again. 

I’m going back to my old video doorbell I had before as they have a security system as well and are cheaper per month. 

I liked the idea of simplisafe being about to look at my cameras in case there was an alarm but if they don’t work then it doesn’t matter. 

3 Messages

3 months ago

I need to some of the camera’s views. How?

3 Messages

3 months ago

How do I block some of the cameras views?

Community Admin

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2.8K Messages

@psmcgehee​ Using the SimpliSafe mobile app, go to My System > Camera Settings > select [your camera] > Motion Detection. Then, under Activity Zone, tap the boxes where you do not want the camera to detect motion. Once you have made your selection, be sure to tap Save to lock in this setting.

1 Message

Just installed my system and no matter what I set on that zones it detects everything. Are they working on a fix for this??

Community Admin

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2.8K Messages

@Astrosteve​ What camera are you experiencing this with? While the Outdoor Camera and Video Doorbell Pro's Night Vision do not allow for Activity Zones at night, they should be working during the day.

Our engineering team is working on resolving an issue where the Video Doorbell Pro is registering motion outside of its set Activity Zones, though.

2 Messages

3 months ago

I'm having the same trouble. I live on a main street and have activity on the road blocked off, but still get notifications every2 minutes or so. I don't even check the alerts anymore and have reset the camera numerous times. Never had this problem with Blink and I regret switching. 

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