2 Messages
Blocked activity zones not registering
So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known issues and/or fixes?
Official Response
davey_d
Community Admin
•
4.3K Messages
1 year ago
Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.
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john_8d64ca
1 Message
5 months ago
Same problem with mine. Not promising that it’s still broken almost a year after your post. And not even a response from SimpliSafe. But, er, I’m sure my home is totally safe…
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