2 Messages
Blocked activity zones not registering
So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known issues and/or fixes?
Official Solution
davey_d
Community Admin
•
5K Messages
2 years ago
Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.
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john_8d64ca
1 Message
1 year ago
Same problem with mine. Not promising that it’s still broken almost a year after your post. And not even a response from SimpliSafe. But, er, I’m sure my home is totally safe…
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xieu_hang
1 Message
16 days ago
I’ve the same problem with the camera block activity zone. Sensitivity setting to medium as recommended and motion type sets to “people only,” but it picks up everything that move. People walk by cast a shadow on the driveway the camera turn on and record. At night “Night Vision” the camera turns on and record car headlight. A day I get notification 150 times. Battery life only last for two days.
Six incidents when people deliver a package to my front door, the camera motion sensor did not turn on the camera to record. The SimpliSafe outdoor camera is unacceptable!!
So, when are you going to update the firmware on the camera to fix this problem?
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gunsta
1 Message
1 day ago
We are having the same issue with the doorbell camera. The activity zones do not appear to work at all. We only have 1 box open, sensitivity set to low and set to only record people but it picks up every car that goes by which are two boxes removed from the only box that is open.
Any other solutions other than what is posted above?
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