‎Blocked activity zones not registering | SimpliSafe Support Home
 
ruairidhhamilton's profile

Monday, December 13th, 2021 9:29 PM

Blocked activity zones not registering

So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known issues and/or fixes?

Official Solution

Community Admin

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5K Messages

2 years ago

Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.

63 Messages

@davey_d

Does this also apply to the doorbell/outdoor camera?

Community Admin

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5K Messages

@gregter Yes, this is for both the Outdoor Camera and the Video Doorbell Pro (Activity Zones are not available for the Indoor Camera).

1 Message

1 year ago

Same problem with mine. Not promising that it’s still broken almost a year after your post. And not even a response from SimpliSafe. But, er, I’m sure my home is totally safe…

Community Admin

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5K Messages

@john_8d64ca​ apologies for the inconvenience, but there's an issue with the Community right now that prevents older replies from displaying correctly. Here's our response to the original post from December 2021:

Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.

1 Message

16 days ago

I’ve the same problem with the camera block activity zone. Sensitivity setting to medium as recommended and motion type sets to “people only,” but it picks up everything that move. People walk by cast a shadow on the driveway the camera turn on and record. At night “Night Vision” the camera turns on and record car headlight. A day I get notification 150 times. Battery life only last for two days.

Six incidents when people deliver a package to my front door, the camera motion sensor did not turn on the camera to record. The SimpliSafe outdoor camera is unacceptable!! 

So, when are you going to update the firmware on the camera to fix this problem?

Community Admin

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1.8K Messages

@xieu_hang​ When set to People Only mode, the Outdoor Camera is first woken up by motion, and then it analyzes the image for tall shapes that may be people. If the shadows on your driveway are person-shaped, that could explain why the camera records them; but it shouldn't record every time there is motion around it.

It sounds like your camera's motion settings aren't sticking properly. If you haven't already, I would try toggling them off, saving the settings, and then toggling them back on again.

It can also help to reset the camera by pressing and holding the button on the back for 30 seconds. Once you release the button, you will be prompted to reinstall the camera again in the SimpliSafe mobile app.

1 Message

1 day ago

We are having the same issue with the doorbell camera. The activity zones do not appear to work at all. We only have 1 box open, sensitivity set to low and set to only record people but it picks up every car that goes by which are two boxes removed from the only box that is open.

Any other solutions other than what is posted above? 

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