‎Blocked activity zones not registering | SimpliSafe Help Center
 
ruairidhhamilton's profile

Monday, December 13th, 2021 9:29 PM

Blocked activity zones not registering

So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known issues and/or fixes?

Official Response

Community Admin

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4.6K Messages

1 year ago

Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.

61 Messages

@davey_d

Does this also apply to the doorbell/outdoor camera?

Community Admin

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4.6K Messages

@gregter Yes, this is for both the Outdoor Camera and the Video Doorbell Pro (Activity Zones are not available for the Indoor Camera).

1 Message

8 months ago

Same problem with mine. Not promising that it’s still broken almost a year after your post. And not even a response from SimpliSafe. But, er, I’m sure my home is totally safe…

Community Admin

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4.6K Messages

@john_8d64ca​ apologies for the inconvenience, but there's an issue with the Community right now that prevents older replies from displaying correctly. Here's our response to the original post from December 2021:

Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.

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