2 Messages
Blocked activity zones not registering
So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known issues and/or fixes?
Official Solution
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi, sorry for the confusion. The Activity Zone feature uses the main camera to analyze the scene. Unfortunately, the Night Vision camera doesn't allow for that. So as a result, Activity Zones work only during the day - or when there's enough light for the camera to work in daytime mode.
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john_8d64ca
1 Message
3 years ago
Same problem with mine. Not promising that it’s still broken almost a year after your post. And not even a response from SimpliSafe. But, er, I’m sure my home is totally safe…
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xieu_hang
2 Messages
1 year ago
I’ve the same problem with the camera block activity zone. Sensitivity setting to medium as recommended and motion type sets to “people only,” but it picks up everything that move. People walk by cast a shadow on the driveway the camera turn on and record. At night “Night Vision” the camera turns on and record car headlight. A day I get notification 150 times. Battery life only last for two days.
Six incidents when people deliver a package to my front door, the camera motion sensor did not turn on the camera to record. The SimpliSafe outdoor camera is unacceptable!!
So, when are you going to update the firmware on the camera to fix this problem?
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gunsta
1 Message
1 year ago
We are having the same issue with the doorbell camera. The activity zones do not appear to work at all. We only have 1 box open, sensitivity set to low and set to only record people but it picks up every car that goes by which are two boxes removed from the only box that is open.
Any other solutions other than what is posted above?
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meredithlevine319
1 Message
1 year ago
I am also having problems with it not registering people vs all motion. I just want to receive notifications if there is a human on my porch not every car that goes by even with it set to “people only”. The sensitivity doesn’t seem to impact it either. I have only had it a few days and was expecting a product similar to the features of the google nest doorbell.
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wi11iamp
4 Messages
1 year ago
I just bought this camera yesterday and having the same problem. i even set EVERY square to not activate for motion and it still does. I restarted it 100 times and reinstalled it and nothing works. Is there a fix or should i just return it as it serves no function working like this.
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psmcgehee
3 Messages
1 year ago
I need to some of the camera’s views. How?
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psmcgehee
3 Messages
1 year ago
How do I block some of the cameras views?
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drewtlo
2 Messages
1 year ago
I'm having the same trouble. I live on a main street and have activity on the road blocked off, but still get notifications every2 minutes or so. I don't even check the alerts anymore and have reset the camera numerous times. Never had this problem with Blink and I regret switching.
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sgreynolds189
8 Messages
4 months ago
Same issue here with an outdoor camera. The masking zones used to work fine but now are next to useless.....all I got told was to point the camera so they would not be needed....sort of defeats the point of them! Mine detects motion all the time.....!
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rhallman
16 Messages
3 months ago
The issue has always occasionally happened with both my outdoor and doorbell cameras. In the last month it started happening every day at least 4 or 5 times per evening after dusk. Yesterday the issue became much worse with 100% of the false reports being entirely in blocked zones. Both cameras, outdoor and doorbell are set to medium activity and people only. This issue worsened on both cameras at the same time, which to me indicates the cause to be more system wide than single device. I am loathe to reset cameras as both require dismount and reset, which is a major PITA. I am also loathe to call support because the larger majority of times I do results in frustration and waste of time.
as far as I know, there is no way to check for firmware updates on individual devices and also no way to determine if new firmware loaded at the time the issue worsened. I looked yesterday and there were no available updates at the keypad. Does anyone have any thoughts on resolution?
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