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naseerkalsabti's profile

Saturday, October 22nd, 2022 12:37 AM

Black and white vision

Hi all , can anyone please help fix my indoor camera view.  Sometimes its colored and most of the time it's in black and white. 

Thanks

Official Solution

Community Admin

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5.5K Messages

2 years ago

Hi @naseerkalsabti ,

It sounds like what's happening is that your camera is staying in Night Vision Mode, which by default it will do automatically whenever there's low light in the room. I would suggest bringing more light into that room (perhaps with a lamp), or moving the camera to a different spot where the light sensor is able to catch more light.

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1 Message

Thanks

2 Messages

2 years ago

Thank you for the help 

1 Message

1 year ago

Same problem 

1 Message

1 year ago

Thank you. This was the issue. When I opened the curtains, the feed was colored.  However, what good is a colored camera if this is the issue? When we are not home, we don’t leave the curtains open (or turn on every light in the house)!

4 Messages

Simplisafe produces inferior products in my experience. I will go with Ring as soon as they offer professional monitoring.

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