‎ATTN ENGINEERS: SERIOUS Privacy Issues with Camera operation while in HOME mode. | SimpliSafe Support Home
 
andye's profile

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ATTN ENGINEERS: SERIOUS Privacy Issues with Camera operation while in HOME mode.

When I am home sitting on my couch and I set the alarm to HOME ONLY mode the Privacy filter opens up and starts recording for 25 seconds inside my house.  The camera setting  in the system controls interface is set to "Privacy Shutter OPEN in AWAY mode ONLY' (i.e. the  only checkbox marked).   But still turns on and records when turning off/on alarm in HOME mode.   With the system set to "Privacy Shutter OPEN in AWAY mode ONLY'  the camera should only be activated in three scenarios:
1. Away Mode Armed and Motion is detected.
2. Away Mode Disarmed
3. Away Mode Armed

With the system set to "Privacy Shutter CLOSED in HOME mode' the camera  behavior should be:
1. HOME mode Armed and Motion is detected =  NO CAMERA OPERATION
2. HOME mode Disarmed = NO CAMERA OPERATION
3. HOME mode Armed = NO CAMERA OPERATION

The current  HOME mode behavior needs to be able to do exactly what the settings says.  I do not want the current  behavior . I do not want to be recorded in my own house by any cameras  at ANY time while enjoying the protection of alarm in HOME mode.  When I set the camera system to only activate in AWAY mode, I expected that that is the ONLY time the camera will activate.  When in HOME mode and system set to "Privacy Shutter CLOSED in HOME mode' (i.e. Home checkbox left UNCHECKED)  It should not come on and record for 25 secs  just because I'm activating and deactivating HOME mode via my mobile phone app sitting on my couch.  Please provide a PRIVACY setting or change this behavior  to allow me to set and ABSOLUTE  NO camera operation while in HOME mode (because that is exactly why it is set to HOME, I am HOME).  ONLY operate motion detector and recording when alarm is in AWAY mode.

This a SERIOUS enough privacy issue that I'm going to end up leaving SimpliSafe because I want to be able to have a camera monitor my house while I'm away but I want to maintain my privacy while I'm home.  I do not need any camera operation while at home with the alarm armed.  Please let me know if you do not plan to update this system so I can find service elsewhere.  

Please take the time to write the few lines of code to get this done (add a toggle setting: "100% HOME PRIVACY).

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