Are camera recordings encrypted end-to-end?

@davey_d​ in light of this, I think I may want a refund, but I’ll need to check with my wife. E2EE was a material consideration for me in buying the video doorbell. Would that be possible, and if so, who do I need to contact to get the refund?

Sorry to hear that @pipentassle . I do want to clarify at least that if you do not give permission (e.g. with Visual Verification, which is opt-in and disabled by default), then our staff do not have access to your cameras. And even if you did allow Visual Verification, only the footage related to a specific alarm event would be decrypted - the operator won't have the ability to just randomly browse your feed. We believe strongly that privacy goes hand-in-hand with security!

But if you're looking to return, we do have a 60 Day Money Back Guarantee. Just give our Support team a call at 800-548-9508 and we'll take care of you.

It's not entirely true that staff do not have access without the user's permission - thats why E2EE is important. 

*Company policy* may indicate that staff do not have access, but so long as SimpliSafe has access to the unencrypted data (or the decryption key), a malicious insider or a hacker who successfully breaches SimpliSafe could obtain access.  Other issues arise as well - the news has had stories of doorbell camera footage being turned over to law enforcement without a warrant or the permission of the data owner (the camera/homeowner). 

E2EE would permanently block access to monitoring, but it also ensures that private data (like say, *footage of the inside of your home*) cannot be accessed without permission or a lawful warrant.  And there is no amount of guarantee a company can possibly provide that this is not so - as long as you have the decryption keys, you have full control over the data.