3 Messages
App Issue - "No cameras are associated with this account"
Got the system a few days ago, set up security/motion/panic button and 4 cameras. Everything was working great for 48 hours, but now on the app under "cameras" it reads "no cameras are associated with this account." However, my cameras are still recording motion events on my timeline which I can view from the app. The alarm part is not affected. On my computer, I am able to view all my cameras live. I have a iPhone X with up to date software.
I have called support team twice - today their answer was - "we don't know what the problem is - give it a couple weeks or a couple months - other people probably have this problem too and I'm sure they are working on it." Support was very nice, but what a CROCK OF SH*T answer.
I tried all feasible solutions - updating software on phone, updating firmware on keypad, deleting the app and signing back on, resetting and reloading the cameras...ANY SUGGESTIONS???
Oh, and while I had the guy on the phone, I wanted to attempt to trigger my silent alarm to see if it works - NOTHING. The test works, but not the real thing. They support guy also said I am still on my test monitoring (won't call the police), but online, it says my monitoring is active. VERY VERY concerning if this was a real emergency.
I'm 1 day away from returning all this fancy looking crap and getting some Nest cameras.
I guess you get what you pay for....
I have called support team twice - today their answer was - "we don't know what the problem is - give it a couple weeks or a couple months - other people probably have this problem too and I'm sure they are working on it." Support was very nice, but what a CROCK OF SH*T answer.
I tried all feasible solutions - updating software on phone, updating firmware on keypad, deleting the app and signing back on, resetting and reloading the cameras...ANY SUGGESTIONS???
Oh, and while I had the guy on the phone, I wanted to attempt to trigger my silent alarm to see if it works - NOTHING. The test works, but not the real thing. They support guy also said I am still on my test monitoring (won't call the police), but online, it says my monitoring is active. VERY VERY concerning if this was a real emergency.
I'm 1 day away from returning all this fancy looking crap and getting some Nest cameras.
I guess you get what you pay for....
undeleted
1.2K Messages
4 years ago
Try logging in here from a computer.
https://webapp.simplisafe.com/#/login
As far as the testing period goes, the way it works when you first activate service the first 3 days are considered like an offline trial. The alerts don't go to the monitoring center unless you call and ask SS to waive this. The reason for it is the first few days with a new system are when we make mistakes and set off false alarms. Also gives us time to setup and get comfortable with it. After that 3 days the next time the alarm goes off the monitoring company will respond. Which btw is not the same people you've been talking to. Monitoring is a separate entity all together and do a very good job.
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undeleted
1.2K Messages
4 years ago
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amenmoody
1 Message
4 years ago
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