App Issue - "No cameras are associated with this account"

Got the system a few days ago, set up security/motion/panic button and 4 cameras.  Everything was working great for 48 hours, but now on the app under "cameras" it reads "no cameras are associated with this account."  However, my cameras are still recording motion events on my timeline which I can view from the app.  The alarm part is not affected.  On my computer, I am able to view all my cameras live.  I have a iPhone X with up to date software.

I have called support team twice - today their answer was - "we don't know what the problem is - give it a couple weeks or a couple months - other people probably have this problem too and I'm sure they are working on it."  Support was very nice, but what a CROCK OF SH*T answer.  

I tried all feasible solutions - updating software on phone, updating firmware on keypad, deleting the app and signing back on, resetting and reloading the cameras...ANY SUGGESTIONS???

Oh, and while I had the guy on the phone, I wanted to attempt to trigger my silent alarm to see if it works - NOTHING.  The test works, but not the real thing.  They support guy also said I am still on my test monitoring (won't call the police), but online, it says my monitoring is active.  VERY VERY concerning if this was a real emergency.

I'm 1 day away from returning all this fancy looking crap and getting some Nest cameras.

I guess you get what you pay for....