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Saturday, January 25th, 2020 9:07 PM

App failing when installing new camera

I am trying to install a new indoor camera using the app version 2.29.0 on android but, as soon as the add camera process starts, it fails with "Unfortunately, SimpliSafe has stopped". Anyone else experiencing this? Any ideas?

p.s. I have another camera already installed so I know this worked in the last couple of weeks.

Thanks in advance!

1 Message

4 years ago

I don't have any idea of what's causing this problem.  I just installed a doorbell yesterday, I'm getting the same error message. I was told by SimpliSafe support it's been happening with Android OS.

1 Message

4 years ago

I am having the same problem as I tried to install the Doorbell Cam on Friday. I get the Blinking white light, go to the App on mobile device select My SimpliCam and when I select the Doorbell our a camera I get the message.

      "Unfortunately, SimpliSafe has Stopped"

I spoke with Support yesterday. I was told they did not know what the problem is and said they would send another Doorbell. I think the problem is with the APP.

Tried resetting the bell, same thing today.  HELP!!!!!

1 Message

8 months ago

This is also happening to me when adding the new smart camera. As soon as I select the camera type, it tries to detect/update base station version, then crashes. I've restarted my phone, the base station, and the camera. No luck, clearly an app problem.

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1 Message

I'm having the same issue.  Received my system yesterday.  Installing the entry sensors was a breeze.  Tried installing the wireless indoor camera and it would crash the app.  I tried checking what would happen if I selected the wired camera option instead and no crashing (but I don't have a wired camera).  So it's something in their app that seems specific to the wireless camera install.  It will reset the app when I select install camera and it will do that 2-3 times before fully crashing the app.

Community Admin

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2.8K Messages

@Messaline​ At what point in the installation process of your Smart Alarm Indoor Camera does the SimpliSafe app crash? Is it right when you select that camera as an option, or farther along in the process?

If you haven't already, I would try deleting and reinstalling the SimpliSafe mobile app on your device to see if that allows you to setup your Smart Alarm Indoor Camera.

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