A majority of motion event videos aren't saved completely, Please SimpliSafe get yourself together!
As someone who has been using your system for 7+ years now, all I can say is please get yourself together! From the indoor camera microphones picking up interference from its own electronics, to the pin pad on the Smart Lock coating becoming smooth and exposing your systems disarm pin numbers to motion event videos not getting saved fully. What is going on?! You'd think with the price increase in our plans plus as big of a company as you are now that you could even afford your own commercials, but you can't fix issues with your devices and service? If things don't start improving soon I will just have to start looking for another service as SimpliSafe isn't the only player in town in the no-contract game anymore.
Let me give some information here. So I've been struggling with our doorbell camera, some videos it records completely, but a good majority of them will record 15-30 seconds at most and then I get the error that "SimpliSafe did not receive all the video data". Hmm, ok maybe it's the Wi-Fi signal being too weak and the video resolution is too high. Add a Wi-Fi repeater and set the video resolution to 720p (because who wants to set it to useless 480p?) and run a connection check and it comes back everything should work just fine. Oh, and we're on 1 gig fiber internet so internet speed is no where near an issue here.
Give it a few days and the same issue is still happening, wth? So this time I take the Wi-Fi extender and set it up as an access point instead hooking it up to one of our ethernet ports so that I know for sure it will have maximum speed and the Wi-Fi signal from the router to the extender can be eliminated as a cause. Get everything setup, do another connection check and all green, alright! I get excited thinking for sure this will solve the issue. Does it? Nope. SimpliSafe still is dropping the majority of the motion events after 15-30 seconds.
So if someone trips the motion activation on one of our cameras we pretty much have a 1 in 4 chance of getting the complete video saved by SimpliSafe. Let's not mention that when you redo the Wi-Fi settings on the doorbell you have to unmount the doorbell and press the reset button each and every time which gets to be a hassle when you're working on an issue that might or might not be caused by your internet.
So SimpliSafe when can we expect these issues to get resolved? As someone who praised you and recommended you to so many people and now I'm growing tired of the mounting number of issues, no response from SimpliSafe or that it's getting "looked into" for years on end and I'm close to just moving on to a more reliable company if things don't start turning around very soon. My families safety and security depend on this system so if it means jumping ship for a competitor because SimpliSafe refuses to fix their problems, then so be it.