"Wireless Interference Detected" - Your Base Station may have trouble communicating with your devices.

I have found simplisafe customer service to be extremely poor. I have intermittent issues with an outdoor camera that refuses to connect. Then connects, then disconnects. The app says it isn't connected yet I can open the camera and watch it live. It records. How can it possibly be disconnected? Simplisafe will tell you there's a problem with your wifi, or you have interference, or you have brick walls, or some other nonsense. There is an inherent problem with this system; there should not be this many people complaining about this issue or that issue. The system should just actually WORK. I for one would never have spent the money on this if I had known how many problems I would have with it.

Same problem just started with our equipment. "Your Base Station may have trouble communicating with your devices. on 11/28/2023 at 12:07 AM" It started in the middle of the night last night, got multiple error texts, then the "all clear" text within a minute or 2. Several times in a row in the dead of night when nothing else was being used. It was fine all day & just started again around 7:30 pm, & it's done it 12 times in the last 50 minutes. Very annoying. There are no new devices in the house & the base station is in the same location it's been in for years. It's really annoying & I'm unsure of the equipment is performing correctly (e.g. if we had an actual emergency, is it working?) Would love to find the cause.

I just started having this exact issue yesterday. Nothing has changed with my home network. So I don’t know what changed to trigger these repeated alerts. 

Update:  a day after getting these repeated notifications, I got a notification that a battery had died in a door sensor.  The wireless interference notifications stopped.  The two issues may have been related.  This is the first door sensor battery death since I’ve been a SimpliSafe customer so I wasn’t sure what to expect.  

I started getting the base station communication errors last night. The errors resolve themselves within less than a minute, but then occurr again. This persisted throughout the night.  It stopped during the day, but started up again tonight. 

I have not introduced any new devices, and my base station is in the same place it has been for several years. 

The only thing that has changed is that I recently installed a system update.

Given how many people are reporting this odd behavior of the SimlpiSafe system, I hope a solution is forthcoming.

In the meantime, I guess I have to turn off SimpliSafe notifications, because I can't sleep at night with these repetitive communication error notifications. 

First time had the same issue "Wireless Interference Your Base Station may have trouble communicating with your devices" it started happening around 11:00PM and was resolved by 12:40AM. The fault happens then clears itself continuously until at around 12:40AM fixed itself.

Base station was at the same position since it was activated, and no new wireless system has been introduced in the house.

did the following:

- moved base station to different location 

- check all devices (entry sensor, keypad, smoke detector, glass break and temperature) all good

any suggestion what can be done to avoid this.

In order to avoid this error, purchase a more reliable security system. This is definitely not it.

Fell asleep on the couch and was waken by a voice at 2am.  Not sue what interference can be happening at 2am.  Thought I was dreaming.  It turned out to be the base station voice alerting of a Same communicating problem with devices.  It immediately self resolved then happened again and immediately self resolved.   Then this morning about 8am, I got a sensor error warning that slider not responding.  Maybe the issues are linked.

I started having the same errors starting yesterday. No change to base station location in home and no introduction of any new devices. All sensors are showing connected in the app. Providing a battery percentage for each sensor in the app or webpage would be a tremendous benefit to end users though. 

I have so many complaints about this system I've run out of room for them all. I regret giving my money to this company for this sub-par product. It can't be trusted to function properly; how am I supposed to trust it protect my home and my family????

The radio hardware in the SS3 base station is appallingly unshielded from interference. It is a leftover device from a time when our WiFi consisted of a single access point with a couple of phones and computers, and the only sources of interference we had to worry about were things like baby monitors, microwave ovens, or garage door openers. 

Now that our houses are filled with various wireless IoT devices and/or LED lights, and even crowded WiFi airspace from close-proximity neighbors - all more-recent potential sources of interference - it’s become impossible to find a place in the house to put the base station, where it isn’t prone to taking several minutes to disarm the system using the app, because of repeatedly failing communication due to this interference. 

it’s super frustrating that web-based interoperability - like through the app - is a complete afterthought, often unable to respond within a reasonable amount of time, and - to add insult to injury - web access has a rather steep additional monthly fee. I really need to find a more reliable security system, because in today’s web-integration world, this ain’t it. 

My remote fob wasn't responding and showed a "wireless interference" warning. I removed the remote fob from the system devices on the main board and reconnected it. It's working now.

If nothings changed in you're home that you're aware of, first suspect is the system itself.

Batteries do not last as long as advertised, especially if used often and sometimes even if not used at all.

While I have the system all CR2032 batteries get replaced every 12 to 15 months.

Amd motion sensor CR123 etc. batteries just for the heck of it.

As indicated above a low sensor battery or in my case and one other above, the key fob battery can cause interference. They seem to last about a year or so if you actually use them for their intended purpose.

Having said that, so can other smart devices, remotes etc. admins mentioned, especially if on the same frequency.

I have Zigbee, Zwave & wifi signals all over the house, zero interference.

Yes, its supposed to tell you when a battery is low and does sometimes, but to circumvent this problem, I've chosen just to be proactive with sensors battery replacement.

Example, my fob caused interference once, removed and replaced via warranty. Fixed.

Inner garage door gets opened 10,000 times, battery made it one year.

Garage window sensor never gets used, lasted 15 months, did get a signal from system.