‎Widget is blank | SimpliSafe Help Center
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julie8421

4 Messages

Wednesday, February 15th, 2023 4:09 PM

Widget is blank

I was able to add the SimpliSafe Widget to my iPhone but all it shows is the logo and name of the company.  Am I supposed to be able to see what the camera is viewing?

Question

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Updated 

4 months ago

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emily_s

Community Admin

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603 Messages

4 months ago

Hi @julie8421, 

Are you able to see anything else in the SimpliSafe mobile app, or is it all blank? You should be able to livestream in the app. I'd recommend removing it from your phone and re-downloading it. If that doesn't help, can you please send me a screenshot of what your app looks like?

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julie8421

4 Messages

4 months ago

The mobile app is working.  I just deleted it and re-downloaded it, then went back to the widget screen and I see the above blank widget.  Should I see anything else in the widget or is it just a shortcut to the mobil app?

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emily_s

Community Admin

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603 Messages

@julie8421​,

Thank you for this screenshot! It appears that not being able to launch livestreaming in the widget is a known issue with our app team. Our devs are currently working on a fix. Once I've heard that this has been resolved, I will let you know. In the meantime, you can still see a livestream of your cameras in the SimpliSafe app.

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4 months ago

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