4 Messages
Widget is blank
I was able to add the SimpliSafe Widget to my iPhone but all it shows is the logo and name of the company. Am I supposed to be able to see what the camera is viewing?
4 Messages
I was able to add the SimpliSafe Widget to my iPhone but all it shows is the logo and name of the company. Am I supposed to be able to see what the camera is viewing?
emily_s
Community Admin
•
3.1K Messages
1 year ago
Hi @julie8421,
Are you able to see anything else in the SimpliSafe mobile app, or is it all blank? You should be able to livestream in the app. I'd recommend removing it from your phone and re-downloading it. If that doesn't help, can you please send me a screenshot of what your app looks like?
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julie8421
4 Messages
1 year ago
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auletta53
1 Message
1 year ago
I'm having the same issue. After I add the camera widget on my Samsung S23+, I'm able to bring up the camera once, maybe twice. After that, the widget screen is blank with the exception of the Simplisafe logo on the upper right of the box. The rest of the box is blank. At that point, I have to delete and reinstall the widget in order for it to work.
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