‎V2078.55.0 update | SimpliSafe Support Home
 
cornholio's profile

Tuesday, January 24th, 2023 6:58 PM

V2078.55.0 update

I updated the app to version 2078.55.0.   I have two indoor cameras.   After the update, and live viewing on one camera, the app freezes when switching to the other camera.  This didn’t occur with the previous version.  Anyone having this issue?

Community Admin

 • 

3.1K Messages

1 year ago

Hi @cornholio, 

This is new to me! Have you tried signing out of your SimpliSafe app and then signing back in, or removing the app from your device and redownloading it?

42 Messages

1 year ago

Yep, done all of that.   Worked fine with iPadOS 16.2 and 16.3 with app version 2078.54.0.

Community Admin

 • 

3.1K Messages

@cornholio​, got it! I'm going to bring this case to our engineers. Which iPad model are you using? That information will be helpful in their investigation.

(edited)

42 Messages

iPad 6.  Also when I updated an iPhone 11, the same thing occurred.

Community Admin

 • 

3.1K Messages

@cornholio,

Thanks! I've escalated this to our engineers to look into - one may reach out to you directly.

42 Messages

@emily_s

Worked fine with iOS 16.2 and 16.3 with app version 2078.54.0.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.