The SimpliSafe App is temporarily unavailable

Thank you for responding, Emily. No, I have not traveled for a few months. Yes, I have a VPN app but not typically used  while on my home network.

I updated my base station firmware, deleted and reinstalled the SS app a couple of days ago but to no avail.

It seems as if this started ocurring after I added a second exterior camera. The 'Unable to Load Cameras' msg started at about the same timeframe. Both issues eventually resolves itself if I wait long enough but it would be really nice to have them work the first time in arming/disarming the system or reviewing the cameras upon an activity alert  ;-)

Ref:  screenshots

Sincerely,

Bob

@bobkoh​ That "Unable to Load Cameras" message you see can also be related to the VPN. To rule this out, if you temporarily turn off the VPN are you able to load the SimpliSafe mobile app and view your Outdoor Camera without seeing either of these error messages?

This is absolutely unacceptable of a solution. As a security company - requiring people turn off their VPN to use your app is not a solution. I already have MFA activated - why do you have this setup to block me from being able to use a VPN? 

Also this must be a new thing, because just the past week or so it's shown me logged out but I thought the "temporarily unavailable" was accurate. Then didn't get a notification my son was home from school and rang the doorbell - so he stayed outside panicking for 15 minutes until he went to a neighbor's house. 

You need to turn this setting back off or let us opt out for our accounts. 

@queenshimmer​ Do you have a VPN installed on your Chromebook? If you do, what happens if you temporarily disable it and then try to log into the web app?

But if you do not have a VPN installed, I would recommend trying a different web browser if you haven't already, or try clearing your browser's cache and cookies and then try logging in again.